Remote Airline Customer Experience Specialist

Delta Airlines; Baton Rouge (LA); Remote; USD 55,104,000 - 99,187,200; Full time

Benefits offered by this job

Diversity Focus

Wellbeing & Security

English proficiency

Job summary

Delta Airlines is seeking a Customer Experience Specialist in the United States. The role emphasizes listening to client needs, evaluating options, and offering service enhancements.

You will work in a high-energy call center environment, delivering timely, accurate responses and maintaining strong customer relations. Responsibilities include selling travel-related services and addressing complex questions.

Qualifications

• Experience in customer-centric roles is preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Assist customers with travel-related services and inquiries.
• Identify client issues and provide solutions or alternatives.
• Sell travel services and related products.
• Communicate effectively with a global client base and internal teams.
• Maintain a high standard of service and accuracy.

Skills

Customer service

Verbal communication

Written communication

PC skills

English proficiency

Education

HS completion

Eligibility to work in US

Tools

CRM software

Job description

Delta Airlines is seeking a Customer Experience Specialist in the United States. The role emphasizes listening to client needs, evaluating options, and offering service enhancements.

You will work in a high-energy call center environment, delivering timely, accurate responses and maintaining strong customer relations. Responsibilities include selling travel-related services and addressing complex questions.