Air & Ocean Freight Operations Expert

jas; San Francisco (CA); On-site; USD 37,000 - 43,000; Full time

Job summary

JAS is seeking an Operations Specialist to process air and ocean import/export shipments, ensure compliance, and support CHB processes. You will handle documents, bookings, invoicing, and customer communication to meet quality standards.

The role requires 5+ years in imports/exports, strong organizational skills, and proficiency with CargoWise. Office-based in California, with potential for cross training and team collaboration.

Qualifications

• Excellent organizational skills.
• Must have experience handling import & export shipments using both air and ocean products.
• Flexibility.
• Strong computer skills including Microsoft Office suite a plus.
• Detail oriented, able to multitask and meet deadlines.
• Able to work in a team and independently.
• Knowledge of Puerto Rico customs laws, practices and procedures.

Responsibilities

• Prepare, review and process appropriate documents (i.e. customers classification, commercials invoices, etc.) ensuring files contain all necessary copies, are accurate and in the proper sequence.
• Receive and track customer bookings/shipments, update client of shipment status/delays, dispatch for delivery, collect POD, cost and invoice all files.
• Comply with all company business process guidelines.
• Bill/Invoice each file to the respective customers paying close attention to payment terms for the responsible party.
• Resolve and reconcile incorrect payables by working with vendors and overseas offices.
• Assist sales, department manager(s) and colleagues in compiling quotes.
• Provide accurate job costing forecast ensuring all payables, receivables and accruals are set and properly managed per company rules and guidelines.
• Provide responsive customer service.
• Dispatch freight for delivery, maintain communication with trucker throughout delivery.
• Ability to recognize any changes in customers shipping down trends and report to Management.
• Ability to be cross trained and act as a back-up for any member of the team if necessary.
• To report on customer performance and identify any change in support.
• Promote compliance across the department/section.
• Ability to work through problems, but also recognize issues that may need to be communicated/escalated to management.
• Ensure all timely correspondence to customers.
• Other duties as requested.

Skills

Organizational skills

Communication skills

Import/Export handling (air & ocean)

Flexibility

MS Office proficiency

Attention to detail

Teamwork & independence

Puerto Rico customs knowledge

Education

High School Diploma or GED

5+ years import/export experience

Incoterms knowledge

ISF knowledge

CargoWise (C1) knowledge

Tools

CargoWise (C1)

Job description

JAS is seeking an Operations Specialist to process air and ocean import/export shipments, ensure compliance, and support CHB processes. You will handle documents, bookings, invoicing, and customer communication to meet quality standards.

The role requires 5+ years in imports/exports, strong organizational skills, and proficiency with CargoWise. Office-based in California, with potential for cross training and team collaboration.