Air Freight Operations Lead — KPI-Driven & Customer-Focused

Morrison Express; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Sick Leave

Vacation

Job summary

Morrison Express is seeking a Station Manager to plan, monitor, and direct workload at the San Francisco station, ensuring efficient freight handling and compliance with customer SOPs.

The role requires strong leadership, freight forwarding experience, and the ability to coach staff, manage KPIs, and collaborate with MEC sales and management to meet client needs. A focus on cost control, accurate documentation, and timely billing is essential.

Qualifications

• Bachelor’s degree in related field.
• Minimum 5 years of experience in freight forwarding, with experience in air and ocean operations required.
• Minimum 3 years of customer service experience, with demonstrated customer service standards that have exceeded expectations.
• DG, Hazmat, TSA Certification.
• Knowledge of Incoterms.
• Experience handling bonded freight and out-of-gauge or project cargo required.
• A basic understanding of the fundamentals of warehouse and trucking operations required.
• Strong attention to detail, with the ability to respond to requests with urgency and take corrective action when problems arise.
• Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
• Must be self-motivated, customer-service oriented, and eager to ensure the success of the team.
• Knowledge in Microsoft Office required, CW1 preferred.

Responsibilities

• Plan, monitor, direct, and assign workload to station staff.
• Ensure freight is managed efficiently, including completion of correct documentation, fulfillment is completed, compliance requirements are met, customer SOPs are followed, costs are controlled, and accounts are billed and paid correctly.
• Coach and train all station staff, including cross training employees, and ensuring staff complete all required MEC trainings on time.
• Work closely with MEC sales, management, and other internal team member to respond promptly to customer needs, suggest and implement corrective action when issues arise, and take accountability for offering solutions when problems are presented.
• Proactively assist other members of MEC in order to help MEC achieve its vision and strategic goals.
• Daily report monitoring validating that KPIs are being met including but not limited to:
• Properly filing AES
• On Time Billing
• Work with District Manager to monitor P&L, acting as a secondary owner for oversight and monitoring.
• Maintaining and creating business relations with local vendors including but not limited to truckers and airline carriers.
• For stations with warehouse operations, ensure proper understanding of the fundamentals of warehousing operations including validating that warehouse is adequate to support station operations.
• Other duties as assigned by management.

Skills

Freight forwarding

Air & ocean operations

Customer service

Incoterms

Bonded freight

Project cargo

Warehouse basics

Time management

Multitasking

MS Office

Education

Bachelor’s degree in related field

DG, Hazmat, TSA Certification

Job description

Morrison Express is seeking a Station Manager to plan, monitor, and direct workload at the San Francisco station, ensuring efficient freight handling and compliance with customer SOPs.

The role requires strong leadership, freight forwarding experience, and the ability to coach staff, manage KPIs, and collaborate with MEC sales and management to meet client needs. A focus on cost control, accurate documentation, and timely billing is essential.