Air Cargo Operations Agent

lliance Ground International; Los Angeles (CA); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Paid vacation & health benefits

Free uniforms & training

401(k) with company match

Travel discounts (car rentals, hotels,

Job summary

Alliance Ground International (AGI) is seeking Office Agents to support customers during the shipping process by coordinating shipping details, completing compliance documentation, and delivering courteous service at airports. You will convey instructions, handle import/export documents, and ensure compliance with TSA, FAA, CBP, and IATA/DGR rules while working flexible hours to keep operations smooth.

This role requires strong communication, basic math, and computer skills with a focus on

Qualifications

• Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.

Responsibilities

• Convey shipping instructions to the customer services counter.
• Retrieve import documents and deliver export documents to and from aircraft.
• Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations.
• Accept dangerous goods in accordance with all applicable FAA Regulations, IATA Dangerous Goods Regulations, etc.
• Release imported international freight upon review of CBP clearances and authorizations.
• Collect air freight charges.
• Handle phone calls from customers in a professional and courteous manner.
• Report all documentation discrepancies to Office Lead and assist with resolving issues as directed.
• Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required including international cargo documents handling and freight transfer manifest preparation.
• Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner.
• Complete all training when required by company, airport governing authority, or customer when required.
• Be on time, be prepared, and be safe.
• Be willing to work flexible hours, including nights, weekends, and holidays.

Skills

Good communication

Computer skills

Basic math

Problem-solving

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Alliance Ground International (AGI) is seeking Office Agents to support customers during the shipping process by coordinating shipping details, completing compliance documentation, and delivering courteous service at airports. You will convey instructions, handle import/export documents, and ensure compliance with TSA, FAA, CBP, and IATA/DGR rules while working flexible hours to keep operations smooth.

This role requires strong communication, basic math, and computer skills with a focus on