Air Cargo Office Agent – Compliance & Customer Service

AGI Ground; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Alliance Ground International (AGI) in Los Angeles seeks Office Agents to support customers during shipping by coordinating details, handling compliance documents, and delivering excellent service.

Responsibilities include processing documents, liaising with agencies, and ensuring safety procedures are followed. The role requires strong communication and the ability to work flexible hours, including nights and weekends.

Qualifications

• Good communication skills to interact with customers, colleagues, and warehouse staff.
• Intermediate computer skills and Microsoft Office proficiency.
• Basic math skills for handling payments and transactions.
• Ability to troubleshoot issues and manage multiple tasks.
• Strong time management to work in a fast-paced environment.

Responsibilities

• Convey shipping instructions to the customer services counter.
• Retrieve import documents and deliver export documents to and from aircraft.
• Accept cargo following TSA, FAA, Government, and Air Carrier rules.
• Accept dangerous goods per FAA and IATA regulations.
• Release imported international freight after CBP clearance review.
• Collect air freight charges.
• Handle customer calls professionally and courteously.
• Report documentation discrepancies and assist with resolutions.
• Enter data into the company information system, including international cargo documents and manifests.
• Follow company safety procedures and training requirements.
• Be on time, prepared, and willing to work flexible hours including nights, weekends, and holidays.

Skills

Communication skills

Computer literacy

Basic math

Problem solving

Time management

Education

High school diploma or equivalent

SIDA training

Driver's license

Job description

Alliance Ground International (AGI) in Los Angeles seeks Office Agents to support customers during shipping by coordinating details, handling compliance documents, and delivering excellent service.

Responsibilities include processing documents, liaising with agencies, and ensuring safety procedures are followed. The role requires strong communication and the ability to work flexible hours, including nights and weekends.