Aviation Cargo Office Agent - Flexible Hours

lliance Ground International; New York (NY); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Paid vacation & medical/dental/vision

Free uniforms

On-the-job training

401(k) matching

Travel discounts

Job summary

Alliance Ground International (AGI) is seeking Office Agents to assist customers during the shipping process. You will coordinate shipping details, complete compliance documents, and provide high-quality service.

The role requires flexibility for nights, weekends, and holidays, with a focus on safety practices and accuracy in documentation. AGI emphasizes safety, training, and adherence to regulations across TSA, FAA, CBP, and carrier requirements.

Qualifications

• Excellent verbal and written English communication with customers and colleagues.
• Basic math and transaction handling skills for payment processing.
• Ability to troubleshoot issues during loading and unloading operations.
• Strong time management to handle fast-paced environments.

Responsibilities

• Convey shipping instructions to the customer services counter.
• Retrieve import documents and deliver export documents to and from aircraft.
• Accept cargo per TSA, FAA, Government and carrier rules.
• Handle dangerous goods per FAA and IATA regulations.
• Release imported freight after CBP clearance reviews.
• Collect air freight charges and assist customers politely.
• Enter data into company information systems and complete paperwork.

Skills

Good Communication Skills

Computer skills

Basic math skills

Problem-solving skills

Time management skills

Education

High school diploma / GED

Tools

Microsoft Office

Job description

Alliance Ground International (AGI) is seeking Office Agents to assist customers during the shipping process. You will coordinate shipping details, complete compliance documents, and provide high-quality service.

The role requires flexibility for nights, weekends, and holidays, with a focus on safety practices and accuracy in documentation. AGI emphasizes safety, training, and adherence to regulations across TSA, FAA, CBP, and carrier requirements.