Airport Cargo Coordinator & Customer Support

lliance Ground International; Orlando (FL); In loco; USD 42.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid vacation

Medical / dental / vision coverage

Uniforms provided

401(k) plan

Descrizione del lavoro

Alliance Ground International (AGI) seeks Office Agents to assist customers during the shipping process by coordinating shipping details and completing compliance documentation. AGI operates across 61 airports in the U.S. and Canada and offers comprehensive benefits.

Office Agents will convey instructions, handle documents, and ensure safety and policy compliance. The role requires attention to detail, strong communication, and flexibility to work nights, weekends, and holidays.

Competenze

• Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
• Possess a valid driver’s license with a clean driving record.
• If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

Mansioni

• Convey shipping instructions to the customer services counter.
• Retrieve import documents and deliver export documents to and from aircraft.
• Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations.
• Accept dangerous goods in accordance with all applicable FAA Regulations, IATA Dangerous Goods Regulations, etc.
• Release imported international freight upon review of CBP clearances and authorizations.
• Collect air freight charges.
• Handle phone calls from customers in a professional and courteous manner.
• Report all documentation discrepancies to Office Lead and assist with resolving issues as directed.
• Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required including international cargo documents handling and freight transfer manifest preparation.
• Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner.
• Complete all training when required by company, airport governing authority, or customer when required.
• Be on time, be prepared, and be safe.
• Be willing to work flexible hours, including nights, weekends, and holidays.

Conoscenze

Communication skills

Computer skills

Basic math

Problem solving

Time management

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

Alliance Ground International (AGI) seeks Office Agents to assist customers during the shipping process by coordinating shipping details and completing compliance documentation. AGI operates across 61 airports in the U.S. and Canada and offers comprehensive benefits.

Office Agents will convey instructions, handle documents, and ensure safety and policy compliance. The role requires attention to detail, strong communication, and flexibility to work nights, weekends, and holidays.