Cargo Office Agent: Global Air Cargo Operations

Alliance Ground International; Tampa (FL); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Paid vacation

Medical/dental/vision insurance

Uniforms provided

401(k) program

Employee assistance

Job summary

Alliance Ground International (AGI) is seeking Office Agents in Tampa, FL to assist customers during the shipping process by coordinating details, handling compliance documentation, and delivering high-quality customer service. The role supports airlines across airports in the U.S.

and Canada and requires flexibility for some shift work. Office Agents will relay shipping instructions, verify documents, manage regulatory compliance, and ensure timely data entry into the company system.

Qualifications

• Must have strong verbal and written English communication.
• Proficient with Microsoft Office programs.
• Able to perform basic arithmetic and transact payments accurately.
• Strong problem-solving skills for loading/unloading environments.
• Capable of multitasking and managing time in a fast-paced setting.

Responsibilities

• Convey shipping instructions to the customer services counter.
• Retrieve import documents and deliver export documents to and from aircraft.
• Accept cargo in accordance with TSA, FAA, Government and Air Carrier rules.
• Handle dangerous goods per FAA and IATA regulations.
• Release imported freight after CBP clearances and authorizations.
• Collect air freight charges and ensure accurate billing.

Skills

Good communication

Computer skills

Basic math

Problem solving

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Alliance Ground International (AGI) is seeking Office Agents in Tampa, FL to assist customers during the shipping process by coordinating details, handling compliance documentation, and delivering high-quality customer service. The role supports airlines across airports in the U.S.

and Canada and requires flexibility for some shift work. Office Agents will relay shipping instructions, verify documents, manage regulatory compliance, and ensure timely data entry into the company system.