AI UCaaS Channel Manager -North East Coast

Vitel Global; SOUTH PLAINFIELD (NJ); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO

Advancement opportunities

Job summary

Vitel Global is seeking a UCaaS Channel Account Manager to drive revenue growth by recruiting and managing cloud communications partners. This hunting role focuses on new logo generation and building a robust partner ecosystem, with travel for tradeshows and meetings.

You will learn our UCaaS/AI products, become a trusted advisor to partners, and blend sales with consulting and customer success to modernize client communications.

Qualifications

• Bachelor’s degree in a related field is preferred.
• 2–5 years of experience in sales, account management, or customer-facing roles.
• Strong relationships with VARs/MSPs/MSSPs/System Integrators.
• Strong communication and interpersonal skills.
• Basic understanding of UCaaS/CCaaS or cloud technology.

Responsibilities

• Recruit and maintain relationships with assigned channel partners.
• Train partners on UCaaS & AI enabled products, pricing, and competitive positioning.
• Assist partners with sales strategies, demos, and proposals.
• Work with partners to identify, qualify, and progress sales opportunities.
• Collaborate with internal teams (sales engineers, marketing, operations) and support quoting, pricing, and contracts.
• Monitor partner performance and pipeline activity; maintain records in Hubspot.
• Stay informed on UCaaS trends, competitors, and industry developments.

Skills

Relationship building

Sales

Negotiation

Presentation skills

Training

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Tools

Hubspot

CRM tools

Job description

Note***** This is a hunting position focused on recruiting partners, VARs, System Integrators, and Agents you know to build your book of business. This position includes travel for tradeshows, customer visits, and partner meetings. The territory is central US from Chicago to Dallas. YOU MUST LIVE IN THE UPPER EAST COAST US REGION TO BE CONSIDERED. (Preferably in the DC, NJ, to Boston Corridor)

UCaaS Channel Account Manager

Company Overview

Vitel Global is a highly innovative AI based UCaaS provider, that is heavy in R&D with over 300 developers globally. Unlike other UCaaS providers in this space, innovation drives our GTM strategy, through continuous product development, and a focus on creating advanced features, and solution sets for the SMB to Mid-Enterprise markets.

Through continuous innovation and product development, Vitel is transforming the ease of communications for B2B with products such as our built-in voice-to-voice translations services in video conferencing, built in note taker, voice analytics, 60+ AI Assistants, voice enabled avatar website chat bot (100+ languages), plus other meaningful bolt on solutions. Beyond this, Vitel provides additional services like AI Scrubbed Lead Gen Lists, and supporting AI Assistants to help drive inbound and outbound revenue, which ultimately helps round out our "Business in a Box" philosophy.

Job Description

The successful UCaaS Channel Manager is responsible for driving revenue growth and managing client relationships for cloud-based communication solutions, including voice, video, messaging, and collaboration platforms. The job is a hunting position, focused on recruiting new partners, with a focus on new logo generation.

In this role you will be expected to learn current and developing products, become a trusted advisor for partners you recruit, blending sales, consulting, and customer success, working with businesses to modernize their communications infrastructure.

Key Responsibilities

Partner Recruitment & Relationship Management

• Recruit and maintain relationships with assigned channel partners
• Serve as the primary point of contact for partner inquiries and support

Sales Enablement

• Train partners on UCaaS & AI enabled products, pricing, and competitive positioning
• Assist partners with sales strategies, demos, and proposals

Pipeline Development

• Work with partners to identify, qualify, and progress sales opportunities
• Help drive partner-generated pipeline and revenue growth

Deal Support

• Collaborate with internal teams (sales engineers, marketing, operations)
• Support quoting, pricing, and contract processes

Performance Tracking

• Monitor partner performance and pipeline activity
• Maintain accurate records in Hubspot

Market Awareness

• Stay informed on UCaaS trends, competitors, and industry developments

Required Qualifications

• Bachelor’s degree (Business, Marketing, Communications, or related field preferred)
• 2-5 years of experience in sales, account management, or customer-facing roles
• Strong existing relationships with VARs/MSPs/MSSPs/System Integrators
• Strong communication and interpersonal skills
• Basic understanding of UCaaS/CCaaS/ or cloud technology
• Ability to manage multiple priorities and work in a fast-paced environment

Preferred Qualifications

• Experience with Hubspot
• Exposure to telecom, VoIP, AI, or UCaaS products
• Previous role in sales, partnerships, or customer success

Key Skills

• Relationship building
• Sales and negotiation fundamentals
• Presentation and training skills
• Problem-solving/Solution Selling
• Time management

Benefits

• Medical, Dental, Vision, LTD, STD, Life
• Opportunity for Advancement
• PTO

This is a remote position.