UCaaS Channel Account Manager (Mid-Level)

Vitel Global Communications Pvt. Ltd.

Plainfield (NJ)

On-site

USD 70,000 - 90,000

Full time

14 days+

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Job summary

Vitel Global Communications Pvt. Ltd. is seeking a UCaaS Channel Account Manager (Mid-Level) to drive revenue growth and manage client relationships for cloud-based communication solutions. This role focuses on recruiting new partners while blending sales, consulting, and customer success.

The ideal candidate has 2–5 years of experience in sales or account management, strong communication skills, and a background in UCaaS or related technologies. The position is based in Plainfield, NJ.

Qualifications

2–5 years of experience in sales, account management, or customer-facing roles.
Strong existing relationships with VARs/MSPs/MSSPs or system integrators.
Strong communication and interpersonal skills.

Responsibilities

Recruit and maintain relationships with assigned channel partners.
Train partners on UCaaS & AI-enabled products.
Work with partners to identify, qualify, and progress sales opportunities.

Skills

Relationship building

Sales and negotiation fundamentals

Presentation and training skills

Problem-solving/Solution selling

Time management

Education

Bachelor’s degree (Business, Marketing, Communications, or related field preferred)

Tools

HubSpot

VoIP

UCaaS product

Job description

UCaaS Channel Account Manager (Mid-Level)

NJ, South Plainfield NJ | 2026-05-06

Experience: 2.00 - 6.00 years
Shift Type: EST
Qualification: MBA
Location: NJ, South Plainfield NJ
Mode of Operation: On-site
Number of Openings: 2

Company Overview

Vitel Global is a highly innovative AI–based UCaaS provider with a strong focus on R&D, employing over 200 developers globally. Innovation drives our go‑to‑market strategy, emphasizing continuous product development and advanced features for SMB to mid‑enterprise markets.

Job Description

The successful UCaaS Channel Manager is responsible for driving revenue growth and managing client relationships for cloud‑based communication solutions, including voice, video, messaging, and collaboration platforms. This hunting role focuses on recruiting new partners and generating new logos, while becoming a trusted advisor for recruited partners, blending sales, consulting, and customer success to help businesses modernize their communications infrastructure.

Roles & Responsibilities

Partner Recruitment & Relationship Management

Recruit and maintain relationships with assigned channel partners
Serve as the primary point of contact for partner inquiries and support

Sales Enablement

Train partners on UCaaS & AI‑enabled products, pricing, and competitive positioning
Assist partners with sales strategies, demos, and proposals

Pipeline Development

Work with partners to identify, qualify, and progress sales opportunities
Help drive partner‑generated pipeline and revenue growth

Deal Support

Collaborate with internal teams (sales engineers, marketing, operations)
Support quoting, pricing, and contract processes

Performance Tracking

Monitor partner performance and pipeline activity
Maintain accurate records in HubSpot

Market Awareness

Stay informed on UCaaS trends, competitors, and industry developments

Required Qualifications

Bachelor’s degree (Business, Marketing, Communications, or related field preferred)
2–5 years of experience in sales, account management, or customer‑facing roles
Strong existing relationships with VARs/MSPs/MSSPs or system integrators
Strong communication and interpersonal skills
Basic understanding of UCaaS/CCaaS or cloud technology
Ability to manage multiple priorities and work in a fast‑paced environment

Preferred Qualifications