UCaaS Channel Account Manager (Mid-Level)

Vitel Global Communications LLC; Plainfield (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

Vitel Global Communications LLC in South Plainfield, NJ, is looking for a UCaaS Channel Account Manager (Mid-Level) to drive revenue growth through managing client relationships and recruiting partners. The role focuses on cloud-based communication solutions, requiring strong communication skills, and at least 2–5 years of relevant experience.

The ideal candidate will have a Bachelor’s degree and a solid understanding of UCaaS, along with a proactive approach to sales and customer success.

Qualifications

• 2–5 years of experience in sales, account management, or customer-facing roles.
• Strong existing relationships with VARs/MSPs/MSSPs/System Integrators.
• Strong communication and interpersonal skills.
• Basic understanding of UCaaS/CCaaS or cloud technology.
• Ability to manage multiple priorities and work in a fast-paced environment.

Responsibilities

• Recruit and maintain relationships with assigned channel partners.
• Serve as the primary point of contact for partner inquiries and support.
• Train partners on UCaaS & AI-enabled products.
• Assist partners with sales strategies, demos, and proposals.
• Work with partners to identify, qualify, and progress sales opportunities.

Skills

Relationship building

Sales and negotiation fundamentals

Presentation and training skills

Problem-solving/Solution selling

Time management

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Tools

Hubspot

Job description

UCaaS Channel Account Manager (Mid-Level)

Location: NJ, South Plainfield NJ | Expiration Date: 2026-05-06

Experience: 2–6 years | Shift: EST | Qualification: MBA | Mode of Operation: On‑site | Openings: 2

Company Overview

Vitel Global is a highly innovative AI‑based UCaaS provider, heavily focused on R&D with over 200 developers globally. Innovation drives our GTM strategy through continuous product development, creating advanced features and solutions for SMB to Mid‑Enterprise markets.

We transform B2B communications with products such as built‑in voice‑to‑voice translation services in video conferencing, built‑in note taker, voice analytics, 60+ AI Assistants, voice‑enabled avatar website chatbot, and other bolt‑on solutions. We also provide AI Scrubbed Lead Gen Lists and supporting AI Assistants to drive inbound and outbound revenue, fully realizing our “Business in a Box” philosophy.

Job Description

The successful UCaaS Channel Manager is responsible for driving revenue growth and managing client relationships for cloud‑based communication solutions, including voice, video, messaging, and collaboration platforms. This position is a hunting role focused on recruiting new partners and generating new logos.

The role requires learning current and emerging products, becoming a trusted advisor for partners, blending sales, consulting, and customer success to help businesses modernize their communications infrastructure.

Roles & Responsibilities

• Recruit and maintain relationships with assigned channel partners.
• Serve as the primary point of contact for partner inquiries and support.
• Train partners on UCaaS & AI‑enabled products, pricing, and competitive positioning.
• Assist partners with sales strategies, demos, and proposals.
• Work with partners to identify, qualify, and progress sales opportunities.
• Help drive partner‑generated pipeline and revenue growth.
• Collaborate with internal teams (sales engineers, marketing, operations) to support quoting, pricing, and contract processes.
• Monitor partner performance and pipeline activity.
• Maintain accurate records in Hubspot.
• Stay informed on UCaaS trends, competitors, and industry developments.

Required Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• 2–5 years of experience in sales, account management, or customer‑facing roles.
• Strong existing relationships with VARs/MSPs/MSSPs/System Integrators.
• Strong communication and interpersonal skills.
• Basic understanding of UCaaS/CCaaS or cloud technology.
• Ability to manage multiple priorities and work in a fast‑paced environment.

Preferred Qualifications

• Experience with Hubspot.
• Exposure to telecom, VoIP, AI, or UCaaS products.
• Previous internship or role in sales, partnerships, or customer success.

Key Skills

• Relationship building.
• Sales and negotiation fundamentals.
• Presentation and training skills.
• Problem‑solving/Solution selling.
• Time management.