AI Transformation Process Lead - Ops & Automation

US Health Partners, LLC; New York (NY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible paid time off

Comprehensive medical, dental, vision

FSA & HSA plans

Home office set-up allowance

Internet stipend

401k match

Parental leave

Job summary

Trustly is seeking a Process and Performance Lead for the AI Transformation team in New York. You will re-engineer core workflows for automation, design the end-to-end process, baseline current costs and durations, and build strong financial cases for each redesign.

Your role blends process design with finance and risk, delivering measurable capacity gains and cost savings. You will partner with operations, finance, and risk teams to ensure secure, compliant automation, while guiding change and

Qualifications

• Six Sigma Black Belt certification is required.
• Six+ years of experience in process improvement, operations, or business process re-engineering.
• Experience redesigning workflows for automation, not just documenting them.
• Experience building a financial case for a process change and defending it to a finance team.
• Comfort working with data to build and track operational metrics.
• Experience leading change with frontline teams, including training and communication.
• Ability to work across operations, technology, and risk or compliance teams in a fast-moving environment.
• Experience with AI or automation tools in a regulated or financial services environment is a strong plus.
• Familiarity with low-code integration tools or workflow automation platforms is a plus.
• PMP or equivalent project management certification is a plus.

Responsibilities

• Establish the baseline for redesigns and map current workflows end to end.
• Identify bottlenecks, delays, and repetitive manual tasks across teams.
• Redesign workflows to support automation, ML, or virtual agents.
• Build and validate the financial case for each redesign with Finance.
• Track speed and quality metrics for each workflow touched.
• Guide rollout of AI systems and virtual agent workflows into production.
• Flag workflows touching regulated decisions and route to Legal/Compliance.
• Lead change with teams, training them on new processes and tools.

Skills

Six Sigma Black Belt

Process improvement

Workflow redesign for automation

Financial case development

Data analysis

Change management

Cross-functional collaboration

AI/Automation tools

Low-code tools

PMP

Tools

Low-code integration tools

Job description

Trustly is seeking a Process and Performance Lead for the AI Transformation team in New York. You will re-engineer core workflows for automation, design the end-to-end process, baseline current costs and durations, and build strong financial cases for each redesign.

Your role blends process design with finance and risk, delivering measurable capacity gains and cost savings. You will partner with operations, finance, and risk teams to ensure secure, compliant automation, while guiding change and