AI Transformation Lead | Hybrid: Change & Adoption

Blackhawk Network; Pleasanton (CA); Hybrid; USD 129,000 - 175,000; Full time

Benefits offered by this job

401k with employer match

Medical insurance

Dental insurance

Vision insurance

12 paid holidays in 2026

Job summary

Blackhawk Network seeks an experienced transformation leader to drive AI-enabled business improvement across the company. You will partner with leaders to identify inefficiencies, design future workflows, and deliver large-scale change with measurable impact.

You will work closely with AI architects and business sponsors to ensure adoption, manage roadmaps, and deliver high-quality deployments that improve cost efficiency, productivity, and customer outcomes.

Qualifications

• 8+ years in business transformation, operations leadership, or change management, driving digital transformation adoption.
• Related bachelor’s degree (Business, Tech, etc.)
• Proven ability to redesign business processes end-to-end and drive cross-functional programs in complex organizations.
• Hands-on experience with GenAI (Glean, Claude, Copilot enterprise tools) and workflow automation with a focus on workflow redesign.
• Comfort working alongside highly technical partners and understanding AI concepts.
• Demonstrated success leading large-scale change and influencing without direct authority.
• Strong business acumen to define KPIs, understand costs, evaluate ROI, and ensure AI ethics.
• Executive-level verbal/written skills and experience designing enterprise learning programs.

Responsibilities

• Partner with functional leaders to identify high-impact inefficiencies and define future-state workflows enabled by AI.
• Lead end-to-end program execution, translating requirements and ensuring on-time, high-quality deployment.
• Own prioritization and roadmaps by building an enterprise AI opportunity pipeline and sequencing initiatives by impact and feasibility.
• Quantify and track impact through cost savings, productivity gains, and cycle-time reductions.

Skills

Executive communication

Stakeholder influence

Business acumen

Problem solving

Education

Related bachelor’s degree (Business, Tech, etc.)

Tools

GenAI (Glean, Claude, Copilot enterprise)

Workflow automation platforms

Job description

Blackhawk Network seeks an experienced transformation leader to drive AI-enabled business improvement across the company. You will partner with leaders to identify inefficiencies, design future workflows, and deliver large-scale change with measurable impact.

You will work closely with AI architects and business sponsors to ensure adoption, manage roadmaps, and deliver high-quality deployments that improve cost efficiency, productivity, and customer outcomes.