AI Transformation Lead — Client Onboarding & Ops

Next Frontier Capital; Plano (TX); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Tuition reimbursement

Job summary

JPMorgan Chase & Co. in the United States seeks an AI Opportunity Lead in Client Onboarding & Service Operations to identify and deliver AI-enabled improvements across onboarding, servicing, and contact center journeys.

You will partner with cross-functional teams to translate operational challenges into actionable, AI-driven enhancements that boost productivity and control risk. You will translate business requirements into automation use cases, design Human-in-the-Loop workflows, and

Qualifications

• 4+ years in product ownership, business analysis, service design, consulting, or operations within financial services or a regulated environment.
• Experience delivering transformation initiatives end-to-end with design, systems implementation and process change.
• Strong analytical and problem-solving skills to simplify complex processes.

Responsibilities

• Lead interviews, journey mapping across onboarding, servicing, and contact center channels.
• Scope problems, identify issues and opportunities, design solutions and quantify impact.
• Translate requirements into automation use cases with measurable business outcomes.
• Prioritize opportunities based on value, feasibility, risk and impact.
• Collaborate with Operations, Product, Risk to meet controls and documentation requirements.
• Re-engineer processes to enable automation and design human-in-the-loop workflows.
• Ensure auditability with decision logs and traceable inputs/outputs.
• Partner with Data and Tech to instrument dashboards linking AI features to KPIs and risk indicators.
• Support pilot execution, rollout, and scaling of automation initiatives.

Skills

Product ownership

Business analysis

Service design

Consulting

Operations

Analytical thinking

Stakeholder management

Tools

BI tools

SQL

Job description

JPMorgan Chase & Co. in the United States seeks an AI Opportunity Lead in Client Onboarding & Service Operations to identify and deliver AI-enabled improvements across onboarding, servicing, and contact center journeys.

You will partner with cross-functional teams to translate operational challenges into actionable, AI-driven enhancements that boost productivity and control risk. You will translate business requirements into automation use cases, design Human-in-the-Loop workflows, and