AI Transformation Manager — ServiceNow & Moveworks

Ernst & Young Oman; San Jose (CA); Hybrid; USD 171,000 - 297,000; Full time

Benefits offered by this job

Hybrid work model

Total Rewards package (medical, dental

Paid time off options

Job summary

EY seeks a ServiceNow Consulting Manager to lead transformation teams and drive AI-driven transformation across user experience, governance, and workflows. You will spearhead AI strategy, collaborate with clients, and deliver end-to-end AI solutions in a global, client-facing environment.

You’ll join a team operating in a hybrid model, with opportunities for travel, and work on complex deployments across ServiceNow AI capabilities and Moveworks integrations.

Qualifications

• Bachelor's degree (Computer Science, Information Systems Management, Engineering or similar).
• 2-5 years ServiceNow experience and 1 year implementing NOW Assist.
• 2-5 years Moveworks platform selling/implementing.
• Experience implementing ServiceNow AI solutions (NOW Assist, Agentic, or AI Control Tower).
• Excellent soft skills: executive communication, adaptability, problem solving, teamwork, relationship building, organization.
• Experience leading teams and supervising others.
• Driver's license valid in the U.S. and ability to travel.

Responsibilities

• Act as an engagement or workstream lead across ServiceNow AI project delivery (design, configuration/development, testing, deployment).
• Manage and mentor a multi-disciplinary team of 5-10+ resources, including offshore resources.
• Build and foster client relationships and demonstrate EY services value.
• Lead client sessions and workshops; participate in planning through execution and closure.

Skills

Engagement lead

Team mentorship

Client relationships

Business acumen

AI capabilities guidance

AI search configuration

Moveworks integration

LLM integration

RAG techniques

MCP/A2A protocols

Requirements workshops

Delivery governance

Pre-sales

Deliverables

Education

Bachelor's degree in Computer Science / Information Systems Management / Engineering

Tools

ServiceNow

NOW Assist

Moveworks

Moveworks plugins

Job description

EY seeks a ServiceNow Consulting Manager to lead transformation teams and drive AI-driven transformation across user experience, governance, and workflows. You will spearhead AI strategy, collaborate with clients, and deliver end-to-end AI solutions in a global, client-facing environment.

You’ll join a team operating in a hybrid model, with opportunities for travel, and work on complex deployments across ServiceNow AI capabilities and Moveworks integrations.