AI Transformation Manager: ServiceNow & Moveworks

Ernst & Young Oman; Boston (MA); Hybrid; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Flexible vacation policy

Total rewards package

Job summary

EY seeks a Manager in Application Design and Development to lead ServiceNow AI transformation initiatives for client engagements. You will guide AI-native solutions, NOW Assist, Moveworks, and governance frameworks while collaborating with clients to drive end-to-end AI strategies.

You’ll manage multi-disciplinary teams, mentor staff, and contribute to pre-sales efforts. Travel to client sites may be required as projects evolve.

Qualifications

• Bachelor’s degree or equivalent in a technical field
• Typically 2–5 years ServiceNow experience and 1 year NOW Assist
• 2–5 years experience with Moveworks platform selling/implementing
• Experience implementing ServiceNow AI solutions (Now Assist, Agentic, or AI Control Tower)
• Executive communication, adaptability, problem solving, teamwork and organization
• Experience leading teams and supervising others

Responsibilities

• Lead engagement/workstream across ServiceNow AI projects: design, configuration, testing, deployment
• Manage a multi-disciplinary team (5–10+ resources) including offshore
• Build client relationships and demonstrate EY services value
• Guide decision-making with strong business acumen; resolve conflicts
• Support pre-sales and create proposals/estimates
• Deliver high-quality deliverables and project artifacts

Skills

ServiceNow expertise

AI capability leadership

Client engagement

Team mentorship

Project management

Waterfall & Agile

Education

Bachelor's degree in CS/IS/Engineering

Tools

ServiceNow

Moveworks

NOW Assist

Job description

EY seeks a Manager in Application Design and Development to lead ServiceNow AI transformation initiatives for client engagements. You will guide AI-native solutions, NOW Assist, Moveworks, and governance frameworks while collaborating with clients to drive end-to-end AI strategies.

You’ll manage multi-disciplinary teams, mentor staff, and contribute to pre-sales efforts. Travel to client sites may be required as projects evolve.