AI Transformation Engagement Director

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Toms River (NJ); Hybrid; USD 100,000 - 125,000; Full time

Job summary

Genpact, a leader in AI-powered transformation, seeks an Engagement Director to own large D365 engagements and drive measurable client value. You will manage cross-functional teams, govern delivery, and maintain strong CXO relationships in a fast-moving, innovation-driven environment.

You will guide budgets, revenue forecasting, and strategic roadmaps, aligning D365 solutions with client goals and digital strategy while shaping transformation at scale.

Qualifications

• Bachelor's or higher in business, finance, or economics with MBA/analytics preferred.
• Experience leading CXO-level engagements and multi-disciplined teams.
• Strong understanding of D365 F&O/CE or related ERP capabilities.

Responsibilities

• End-to-End Engagement Ownership: manage multiple programs with delivery quality and client satisfaction.
• Client Relationship Management: build relationships with CXO-level stakeholders and manage escalations.
• Delivery Governance: oversee PMs, architects, and leads to keep projects on track.
• Commercial & Financial Ownership: manage budgets, profitability, billing, and forecasting.
• Pre-Sales & Growth: support proposals and identify upsell opportunities.
• Team Leadership: lead large teams including PMs; plan resources and performance.
• Strategic Alignment: align D365 solutions with client goals and digital roadmaps.
• D365 Expertise: strong understanding of D365 F&O/CE architecture and scope.
• Leadership Skills: stakeholder management, conflict resolution, decisive under pressure.
• Business Acumen: experience in budget management and contract governance.
• Communication: exceptional CXO-level communication and negotiation.

Skills

Agile Methodology

Change Management

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

People Leadership

Project Management

Risk Management

Storytelling

Education

Bachelor's in Commerce

Bachelor's in Economics

Bachelor's in Finance

Master's in Business Administration

Master's in Business Analytics

Tools

AWS

Google Cloud

Technology Delivery Management

Job description

Genpact, a leader in AI-powered transformation, seeks an Engagement Director to own large D365 engagements and drive measurable client value. You will manage cross-functional teams, govern delivery, and maintain strong CXO relationships in a fast-moving, innovation-driven environment.

You will guide budgets, revenue forecasting, and strategic roadmaps, aligning D365 solutions with client goals and digital strategy while shaping transformation at scale.