AI Support QA Specialist (Remote)

Prolific; United States; Remote; USD 25,000 - 41,000; Full time

Job summary

Prolific is seeking a Customer Support & Experience professional to join its Expert Network for AI training and evaluation. You will review AI-generated replies, simulate realistic support scenarios, and help refine knowledge bases while ensuring brand consistency and accuracy.

Ideal candidates have strong written English, proven experience in high-volume support, and the ability to troubleshoot issues. Remote work with flexible hours is offered, and paid tasks can pay up to $30 per hour.

Qualifications

• High-volume customer support experience
• Excellent written English with adaptive tone
• Ability to troubleshoot billing or technical issues
• Fast typing speed and multi-source lookup
• Attention to detail and accuracy in responses
• Multilingual abilities are a plus for translation evaluation
• PayPal account to receive payments

Responsibilities

• Evaluate AI chatbot responses for accuracy and brand voice
• Simulate customer interactions with realistic tickets and dialogues
• Refine knowledge bases and macros for clarity and correctness
• Label sentiment to assess empathy and professionalism
• Perform QA to ensure adherence to support standards

Skills

Professional Experience

Communication Excellence

Problem-Solving

Typing Speed

Attention to Detail

Multilingual

PayPal

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Confluence

Notion

Guru

Job description

Prolific is seeking a Customer Support & Experience professional to join its Expert Network for AI training and evaluation. You will review AI-generated replies, simulate realistic support scenarios, and help refine knowledge bases while ensuring brand consistency and accuracy.

Ideal candidates have strong written English, proven experience in high-volume support, and the ability to troubleshoot issues. Remote work with flexible hours is offered, and paid tasks can pay up to $30 per hour.