AI Solutions Engineer - Pre-Sales & Value Architect

Intercom; Chicago, Northern (IL, KY); Hybrid; USD 172,000 - 205,000; Full time

Benefits offered by this job

RSUs

Bonus program

Hybrid work policy

Job summary

Fin is seeking an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with customers as their trusted advisor, defining and demonstrating value across the entire sales cycle with product, R&D and engineering collaboration.

You’ll lead technical discovery, design tailored POCs, handle RFPs and security questions, and help shape product direction. Requires 3+ years in pre‑sales, strong presentation skills, and travel ability.

Qualifications

• Minimum of 3 years in a technical pre-sales role.
• Strong ability to communicate value to both technical and executive audiences.
• Experience running POCs, RFPs, and addressing security questions.
• Ability to collaborate with product and engineering and travel as needed.

Responsibilities

• Lead technical discovery to identify customer needs.
• Deliver pre-sales value with clear technical demonstrations.
• Conduct value-based solution reviews and technical sessions.
• Design tailored POCs to showcase Fin capabilities.
• Manage RFPs and security inquiries with standardized materials.
• Collaborate with Product and Engineering for customer feedback.
• Build trust and drive customer success with empathy.
• Improve SE playbook and processes across the team.
• Travel occasionally to meet clients.

Skills

Technical pre-sales

C-level relationships

Technical discovery

Value presentations

Independent problem solving

Time management

Communication

Product feedback

POCs

RFPs & security questions

Job description

Fin is seeking an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with customers as their trusted advisor, defining and demonstrating value across the entire sales cycle with product, R&D and engineering collaboration.

You’ll lead technical discovery, design tailored POCs, handle RFPs and security questions, and help shape product direction. Requires 3+ years in pre‑sales, strong presentation skills, and travel ability.