AI Solutions Architect - Pre-Sales & Customer Value

Fin; San Francisco (CA); Hybrid; USD 190,000 - 228,000; Full time

Job summary

Fin is seeking an exceptional Solutions Architect to join our Customer Solutions Team in the San Francisco Bay Area. You will engage directly with customers as their trusted advisor, shaping value across the sales cycle and partnering with Product, R&D, and Engineering to ensure customer needs inform our AI-powered solutions.

You will lead technical discovery, deliver compelling pre-sales experiences, design tailored POCs, and manage RFPs and security questions.

Qualifications

• Minimum of 3 years of experience in a technical sales role, managing C-Level technical and business relationships.
• Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
• Ability to solve problems independently while thriving in collaborative team environments
• Proven time management skills in a dynamic team environment
• Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.
• Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.
• Familiarity with managing POCs, RFPs, and addressing complex security questions.
• Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity
• Willing and able to travel occasionally
• Proof of eligibility to work in the United States is required.

Responsibilities

• Lead technical discovery to identify and address our customers’ needs
• Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise
• Conduct impactful, value-based solution reviews and in-depth technical sessions
• Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities
• Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
• Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
• Build trust with customers by approaching challenges with empathy and curiosity
• Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin
• Commit to customer success, ensuring lasting value and proactively addressing challenges

Skills

Technical sales

C-level relationships

Technical discovery

Presentations

Product & Eng collaboration

Time management

Communication skills

Travel willingness

US work eligibility

Job description

Fin is seeking an exceptional Solutions Architect to join our Customer Solutions Team in the San Francisco Bay Area. You will engage directly with customers as their trusted advisor, shaping value across the sales cycle and partnering with Product, R&D, and Engineering to ensure customer needs inform our AI-powered solutions.

You will lead technical discovery, deliver compelling pre-sales experiences, design tailored POCs, and manage RFPs and security questions.