AI Solutions Engineer - Enterprise Contact Centers

Cresta; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Cresta is seeking a software-focused engineer to help integrate its AI-powered CX solutions with large enterprise contact centers. You will design, build, and deploy applications using Cresta SDKs, libraries, and APIs, applying Go, Python, and JavaScript.

You will collaborate with Customer Success and engineering teams to remove barriers, triage issues, and drive value through real-time coaching and agent-efficiency tools within a fast-paced environment.

Responsibilities

• Leverage CX, call center infra, and cloud tech to integrate Cresta's AI solutions with enterprise contact centers.
• Design, build, and deploy applications using Cresta SDKs, libraries, and APIs with Go, Python, and JavaScript.
• Collaborate with Customer Success and engineering to remove barriers, triage issues, and drive value with real-time coaching tools.

Job description

Cresta is seeking a software-focused engineer to help integrate its AI-powered CX solutions with large enterprise contact centers. You will design, build, and deploy applications using Cresta SDKs, libraries, and APIs, applying Go, Python, and JavaScript.

You will collaborate with Customer Success and engineering teams to remove barriers, triage issues, and drive value through real-time coaching and agent-efficiency tools within a fast-paced environment.