Enterprise AI Solutions Architect

Cresta; United States; On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Parental leave for new parents

Remote work setup budget

Monthly wellness and communication

Job summary

Cresta is building the future of AI-driven customer experiences in the United States. The Solutions Architect role is a dynamic, integral position that requires deep understanding of Cresta's capabilities and how they integrate with enterprise systems.

You will define land-and-expand strategies with a selective team and collaborate across Pre-sales, engineering, and success groups. Responsibilities include owning the technical architecture from pre-sales to post-sales, solving customer problems,

Qualifications

• Experience with Telephony and Contact Center Infrastructure (AWS Connect, Genesys, Five9, etc.)
• Good understanding of integration options, APIs, iPaaS, UI Integrations
• Highly experienced with AWS, GCP, Salesforce
• Strong expertise in enterprise architecture, cloud platforms, AI/ML, and data systems.
• Has extensive experience in large scale enterprise software implementations and solutions architecture
• Deep understanding of how enterprises leverage Generative AI solutions.
• Is highly organized: able to manage complex internal and external processes with many different stakeholders and timelines ensuring that all parties are kept in the loop with clear notes, action items, and next steps to keep projects on track and successful.
• Is able to build strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems.
• Experience managing and advising on large-scale programs with multiple stakeholders and dependencies.
• Is willing to do some travel (if/when the world goes back to normal) but before then be willing to be on frequent video calls with customers in EST - PST time zones.

Responsibilities

• Leveraging domain expertise in Customer Experience (CX) and related ecosystems (e.g., Call Center infrastructure, Chat platforms, AWS services, Workforce Management, Automation, ChatBots, CRM, Integrations).
• Serving as the authoritative source on Cresta's platform integrations and their technical benefits.
• Owning the Technical Architecture blueprint from pre-sales to post-sales, ensuring technical wins by managing stakeholder expectations and collaborating across multiple levels (from end-users to executives) and with internal teams (Pre-sales Solution Engineers, engineering, and success organizations).
• Pre-sales: problem solving with end-customers to determine best solution architecture and integration approach.
• Post-sales: supporting the technical implementation team to help get customers up and running on Cresta.
• Along the way, closely collaborating with Sales, Product, Marketing, and Engineering in order to meet existing, new, and future customer needs.

Skills

Telephony & contact center infra

APIs & iPaaS

AWS/GCP/Salesforce

Enterprise architecture

AI/ML & data systems

Large-scale deployments

Tools

AWS Connect

Genesys

Five9

Job description

Cresta is building the future of AI-driven customer experiences in the United States. The Solutions Architect role is a dynamic, integral position that requires deep understanding of Cresta's capabilities and how they integrate with enterprise systems.

You will define land-and-expand strategies with a selective team and collaborate across Pre-sales, engineering, and success groups. Responsibilities include owning the technical architecture from pre-sales to post-sales, solving customer problems,