Principal AI Agent Solutions Engineer

Cresta; Northern (KY); Hybrid; USD 160,000 - 205,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible PTO

Paid parental leave

Retirement savings plan

Remote work setup budget

Monthly wellness stipend

In-office meal program and commuter 혜택

Job summary

Cresta is seeking a Principal Solutions Engineer, AI Agent, to serve as the dedicated expert on Cresta's AI Agent technology. You will engage early in the sales cycle, driving and supporting AI Agent opportunities alongside Core Solutions Engineers, and own the AI Agent technical narrative end-to-end.

You will facilitate workshops, lead deep-dive discovery, support high-stakes demos, and help translate technical depth into a compelling business case for economic buyers.

Qualifications

• 5+ years in a customer-facing technical role, with 1–3 years in pre-sales selling to large enterprises
• Hands-on experience designing, building, or selling AI Agents or agentic AI systems, including familiarity with agent frameworks, orchestration patterns, and LLM-based architectures
• Practical understanding of APIs, integration patterns, and how enterprise systems connect to AI Agent workflows
• Experience with Conversational AI, contact center platforms, or voice/chat automation technologies
• Demonstrated ability to make complex AI concepts accessible, translating technical depth into clear business value for both technical and non-technical stakeholders
• Natural workshop facilitator and collaborator, able to whiteboard with engineers and present to executives
• Strong organizational skills and focus on delivering excellent prospect experiences
• Ability to write Python for prototyping, scripting, or demo customization is a plus
• Familiarity with Salesforce.com and enterprise contact center technologies is a plus

Responsibilities

• Be the AI Agent expert and serve as the go-to specialist for Cresta's AI Agent capabilities throughout the sales process
• Work closely with Core SEs, owning the AI Agent technical narrative
• Lead AI Agent workshops to explore use cases, define scope, and map a path to value
• Own use case and API discovery, evaluating integration requirements and feasibility
• Support high-stakes AI Agent demos in collaboration with Core SE team
• Engage early as a specialist to shape AI Agent deals before proof-of-value
• Build the business case by translating AI Agent solutions into ROI models
• Partner with Forward Deployed PMs/Engineers to ensure smooth pre-sale to deployment handoffs
• Provide feedback to Product/Engineering from opportunities to accelerate roadmap
• Elevate AI Agent fluency across the SE org through enablement and coaching

Skills

AI Agent expertise

Pre-sales / enterprise sales

APIs & integration

Conversational AI / contact centers

Workshop facilitation

Translate technical depth to business価

Python prototyping

Salesforce familiarity

LLM architectures

Orchestration patterns

Tools

Python

Salesforce.com

Job description

Cresta is seeking a Principal Solutions Engineer, AI Agent, to serve as the dedicated expert on Cresta's AI Agent technology. You will engage early in the sales cycle, driving and supporting AI Agent opportunities alongside Core Solutions Engineers, and own the AI Agent technical narrative end-to-end.

You will facilitate workshops, lead deep-dive discovery, support high-stakes demos, and help translate technical depth into a compelling business case for economic buyers.