Enterprise Solutions Engineer

Cresta; San Francisco (CA); On-site; USD 160,000 - 185,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and视ion

Flexible PTO

Parental leave

Retirement plan

Remote work setup budget

Wellness stipend

Meal program + commuter benefits

Job summary

Cresta is seeking an Enterprise Solutions Engineer in San Francisco to partner with Enterprise Account Executives, demonstrate Cresta’s capabilities, and translate customer needs into technical solutions. You will lead demos, manage pilots, and build the ROI case for prospects.

You will apply deep expertise in Conversational AI, CCaaS, and enterprise SaaS, collaborating across sales, product, and customer teams to drive adoption and success.

Qualifications

• 4+ years in customer-facing roles with 1 years in technical pre-sales for enterprise sales.
• Deep hands-on expertise with Conversational AI and CCaaS platforms to modernize contact centers.
• Experience with Salesforce.com and enterprise SaaS environments; strong cross-functional collaboration.

Responsibilities

• Qualify new opportunities by translating customer requirements into Cresta tech needs.
• Partner with Enterprise AEs to uncover prospect challenges.
• Lead discovery calls and demos, deliver product value.
• Share insights from helping customers improve contact center ops.
• Drive adoption during pilots by training managers and users.
• Translate use cases into technical solutions and ROI paths.
• Deliver demos and ROI workshops; provide product feedback.

Skills

Conversational AI

CCaaS

Salesforce.com

Enterprise SaaS

Customer-facing

Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About The Role

As an Enterprise Solutions Engineer you will partner with Enterprise Account Executives to showcase the power of Cresta to potential customers. In this role you will provide technical insights and solutioning to stakeholders both internal and external by understanding customers technical requirements. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle. You also will act as liaison between sales, the customer and Creta’s technical teams.

Responsibilities

• Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements
• Partner with Enterprise Account Executives to discover and understand the prospect's situation and the challenges that they are experiencing
• Lead discovery calls with prospective customers & internal cross functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Creta product
• Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations
• Drive adoption during proof of values by training individual managers and users on the Cresta solution
• Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI
• Deliver captivating product demos highlighting value propositions to get prospects excited about how Creta will help them reach their goals
• Run ROI workshops to translate our solution into a financial business case proposal
• Provide feedback to product management about the successes and failures in the field

Qualifications We Value

• 4+ years of experience in customer-facing roles, with 1–3 years in a technical pre-sales capacity supporting large enterprise sales cycles
• Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations
• Known for a strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike
• Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection
• Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward
• Fast learner with a passion for new technology and a talent for simplifying complexity for customers
• Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments
• You embody our core Operating Principles

Perks & Benefits

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees

Compensation At Cresta

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.

Base Salary Range: $160,000 – $185,000 + variable & Offers Equity