Strategic AI Solutions Engineer for CX Transformation

Cresta

Northern (KY)

Hybrid

USD 225,000 - 275,000

Full time

9 days ago

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Job summary

Cresta is at the forefront of AI-driven customer experiences, providing a unified platform of conversational AI agents, real-time agent augmentation, and conversation intelligence. You will partner with Sales Directors as a Strategic Solutions Engineer to guide discovery, design, and validation of AI-powered solutions while translating technical complexity into business value for enterprise customers.

You will lead technical sessions, demonstrate ROI, and act as a liaison among Sales, Product,

Qualifications

7+ years of experience in customer-facing roles, including 3–5 years in pre‑sales, solutions engineering, or consulting within the enterprise software or contact center industry.
Deep knowledge of contact center solutions, including telephony architecture and CCaaS platforms (Genesys, NICE, Five9, Amazon Connect).
Strong understanding of AI/ML technologies, especially LLMs and SLMs in conversational AI and agent augmentation.
Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture.
Ability to design and communicate complex solutions clearly to both technical and business audiences.
Consultative mindset with a proven track record of leading strategic conversations and tailoring solutions to business goals.
Fast learner and self-starter who thrives in high-growth, high-collaboration environments.
Enthusiastic about Cresta’s mission and motivated to help customers unlock value from AI.

Responsibilities

Act as consultative partner to customers—uncovering objectives, environments, and challenges to map them to AI-driven solutions.
Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony, IVR, and CRM/workforce platforms.
Design and deliver compelling product demonstrations highlighting Cresta’s AI-powered agents, coaching, and analytics.
Own the technical design and delivery of POV engagements, including integrations, workflows, and use cases.
Run ROI workshops and build business-case models connecting Cresta’s capabilities to measurable impact.
Provide insights based on experience with AI, contact center transformation, and customer success strategies.
Serve as a technical liaison between Sales, Product, and Engineering for feedback on capabilities and trends.
Stay current on emerging technologies: LLMs, SLMs, RAG, speech recognition, and CCaaS platforms.
Deliver persuasive demos showing ROI through automation, efficiency, and improved outcomes.