AI-Driven Customer Engineer — Enterprise CX & Integrations

Cresta; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Cresta is seeking a Customer Engineer to deliver cutting-edge AI solutions to enterprise contact centers. You will leverage your expertise in customer experience and call center technologies to ensure smooth integrations with customer systems.

This role demands strong software engineering skills and the ability to manage multiple projects concurrently. Collaborate closely with our Customer Success team to drive value for our customers.

Cresta offers a dynamic work environment, aiming for innovative AI-driven customer experiences.

Qualifications

• Experience with contact center infrastructure and call center technologies.
• Strong software engineering skills with the ability to manage multiple projects.
• Ability to build value-added solutions using APIs and SDKs.

Responsibilities

• Execute integration design and project plans created by team members.
• Design, build, and deploy applications using Cresta SDKs and APIs.
• Partner with Customer Success Manager to resolve technical issues.

Skills

Customer Experience technologies

AWS

Software engineering

APIs

SDKs

Git

Tools

AWS Connect

Genesys

Five9

Job description

Cresta is seeking a Customer Engineer to deliver cutting-edge AI solutions to enterprise contact centers. You will leverage your expertise in customer experience and call center technologies to ensure smooth integrations with customer systems.

This role demands strong software engineering skills and the ability to manage multiple projects concurrently. Collaborate closely with our Customer Success team to drive value for our customers.

Cresta offers a dynamic work environment, aiming for innovative AI-driven customer experiences.