AI Security Customer Success & Onboarding Specialist

Cisco Systems, Inc.; Clegg (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

Cisco Systems, Inc. is seeking to engage with professionals who can guide customers through onboarding and adoption of our AI security portfolio, translating technical details into business outcomes and ensuring customer value.

You will represent the customer perspective in cross-functional reviews and stay ahead of AI landscape shifts to inform strategic improvements. Applicants should bring hands-on AI/LLM familiarity, cybersecurity basics, and strong communication skills to articulate complex

Qualifications

• Hands-on familiarity with AI agents and Large Language Models (LLMs).
• Working understanding of cybersecurity principles.
• Ability to grasp networking concepts and use data to solve problems.
• Ability to explain technical ideas clearly to both technical teams and business leaders.
• Proactive, self-starting approach and curiosity for AI innovation.

Responsibilities

• Guide customers through onboarding with the AI security portfolio.
• Translate technical details into clear business outcomes.
• Champion the customer's perspective in internal meetings.
• Stay ahead of the curve by tracking shifts in the AI landscape.
• Spot process gaps and help build more efficient support processes.

Skills

AI knowledge

Security foundation

Analytical skills

Communication

Mindset

Education

Bachelor's degree

Educational/workforce program (Associate/Apprenticeship/Boot camp/Certification)

High school diploma

Tools

Python

R

C++

API integrations

Model Context Protocol (MCP)

CI/CD pipelines

Networking

Job description

Cisco Systems, Inc. is seeking to engage with professionals who can guide customers through onboarding and adoption of our AI security portfolio, translating technical details into business outcomes and ensuring customer value.

You will represent the customer perspective in cross-functional reviews and stay ahead of AI landscape shifts to inform strategic improvements. Applicants should bring hands-on AI/LLM familiarity, cybersecurity basics, and strong communication skills to articulate complex