AI Sales TPM: Salesforce Modernization & Enablement

John Hancock; Boston (MA); Hybrid; USD 92,000 - 160,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive compensation

Incentive opportunities

Job summary

John Hancock seeks a Senior Technical Program Manager to lead a strategic portfolio of AI, Salesforce, and Sales Enablement initiatives supporting Distribution and Sales Technology transformation.

You will coordinate across Business, Product, Technology, Architecture, Data, Security and Finance to deliver AI-powered sales capabilities, Salesforce modernization, mobile experiences and producer productivity solutions.

Qualifications

• 3–5 years of technical program management experience in related field.
• 3+ years delivering technology solutions in life insurance with AI exposure.
• Familiarity with regulatory concepts and product change impacts.
• Strong organizational, problem solving and budgeting skills.
• Experience with AI delivery including LLMs, prompts, and governance.
• Ability to influence without direct reporting and communicate with senior leaders.
• Comfort leading communications and roadmaps across multiple stakeholders.
• Adaptable, resilient, and able to handle ambiguity.

Responsibilities

• Oversee SDLC for initiatives supporting insurance priorities.
• Lead delivery to meet scope, budget, and regulatory obligations.
• Apply technical expertise to implement technology strategies.
• Drive Salesforce modernization and AI-enabled sales capabilities.
• Provide cross-functional leadership and risk management.
• Shape schedules, milestones and acceptance criteria with stakeholders.

Skills

Technical program management

Life insurance domain

AI concepts

Salesforce modernization

Budget forecasting

Cross-functional leadership

Communication & influence

SDLC/Agile

API design & integration

Regulatory understanding

Tools

APIs

Data pipelines

CRM/portal

Job description

John Hancock seeks a Senior Technical Program Manager to lead a strategic portfolio of AI, Salesforce, and Sales Enablement initiatives supporting Distribution and Sales Technology transformation.

You will coordinate across Business, Product, Technology, Architecture, Data, Security and Finance to deliver AI-powered sales capabilities, Salesforce modernization, mobile experiences and producer productivity solutions.