Strategic TPM: AI-Driven Sales Tech & Enablement Lead

Manulife John Hancock; Boston (MA); On-site; USD 140,000 - 190,000; Full time

Job summary

John Hancock is seeking a Senior Technical Program Manager to oversee a strategic portfolio of AI, Salesforce, and Sales Enablement initiatives supporting Distribution and Sales Technology transformation.

The TPM will coordinate across Business, Product, Technology, Architecture, Data, Security, Finance, and Operations to deliver AI-powered sales capabilities, Salesforce modernization, mobile experiences, and producer productivity solutions.

Qualifications

• 3-5 years of technical program management expertise in related field
• 3+ years delivering technology solutions in the life insurance industry (required)
• Familiarity with life insurance regulatory and business concepts
• Excellent organizational and problem-solving abilities
• Ability to manage execution plans to a budget and provide forecasts
• Familiarity with AI concepts, governance and delivery of AI solutions
• Experience leading AI-enabled solutions and large language model based initiatives
• Strong communication skills and ability to translate technical vision to stakeholders
• Ability to lead cross-functional teams without direct reporting lines
• Experience partnering with Marketing and Distribution to translate requirements into tech deliverables

Responsibilities

• Overseeing the full SDLC for initiatives supporting John Hancock Insurance priorities across policyholder, producer, and operations journeys
• Responsible for all aspects of technology delivery including initiation, planning, execution, monitoring, and closure
• Use background in software engineering to implement technology strategies and ensure effective delivery
• Lead Salesforce modernization initiatives and AI-enabled sales capabilities within Salesforce
• Coordinate mobile, web, and desktop sales experiences and drive adoption of new capabilities
• Provide cross-functional leadership and alignment for architecture and IT service areas
• Identify and mitigate technical risks to ensure project success
• Build schedules, milestones, goals, and scope aligning technology with business outcomes
• Foster a culture of innovation, collaboration and productivity across teams

Job description

John Hancock is seeking a Senior Technical Program Manager to oversee a strategic portfolio of AI, Salesforce, and Sales Enablement initiatives supporting Distribution and Sales Technology transformation.

The TPM will coordinate across Business, Product, Technology, Architecture, Data, Security, Finance, and Operations to deliver AI-powered sales capabilities, Salesforce modernization, mobile experiences, and producer productivity solutions.