AI Risk & Operations Control Leader

Aumni; Ohio; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

Mental health support

Financial coaching

On-site wellness

Job summary

JPMorgan Chase is seeking an Operations Control Manager in Consumer and Community Banking to lead a team delivering control oversight for AI adoption and governance. You will identify and manage risks, partner with stakeholders, and drive strategic improvements while developing talent and promoting a strong control environment.

You will collaborate with cross-functional teams to strengthen the control environment, ensure policy alignment, and guide the organization through governance challenges,

Qualifications

• 10+ years of control management experience in financial services.
• Proven experience leading control oversight for a product, business, or function within a large, complex organization.
• People leadership skills, including setting strategic direction, developing talent, fostering collaboration, and driving accountability.
• Strategic thinking and sound judgment, with the ability to navigate ambiguity and develop practical, innovative solutions.
• Project management and execution skills, with experience leading strategic initiatives, managing delivery, and driving outcomes.
• Proven ability to build trusted partnerships, influence decisions, and communicate complex matters clearly and concisely to senior management.

Responsibilities

• Lead a high-performing team providing control oversight for an Operations product organization and strategic guidance supporting the responsible adoption of AI across Consumer and Community Banking Operations.
• Provide strategic leadership in identifying, assessing, and managing compliance and operational risks.
• Partner with Operations Product and other relevant stakeholders to strengthen the control environment and support business objectives.
• Promote the consistent interpretation and application of applicable policies, standards, and governance requirements.
• Anticipate emerging risks and implementation challenges and drive practical, innovative enhancements to governance and control practices.
• Guide the development of effective, sustainable controls and drive timely resolution of identified gaps.
• Provide senior management with clear, actionable insights regarding risks, controls, issues, and emerging areas of focus.
• Leverage strong project management skills to lead strategic initiatives, manage delivery, and influence the continued development of the control management approach.
• Develop talent and foster a culture of innovation, collaboration, accountability, and professional growth.

Skills

People leadership

Strategic thinking

Project management

Risk management

Governance

Communication to senior management

AI governance

Change leadership

Job description

JPMorgan Chase is seeking an Operations Control Manager in Consumer and Community Banking to lead a team delivering control oversight for AI adoption and governance. You will identify and manage risks, partner with stakeholders, and drive strategic improvements while developing talent and promoting a strong control environment.

You will collaborate with cross-functional teams to strengthen the control environment, ensure policy alignment, and guide the organization through governance challenges,