AI Risk & Controls Lead – Operations Governance

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Operations Control Manager in Consumer and Community Banking to lead a team delivering governance and risk oversight for AI-enabled initiatives.

You will steer control design, oversight of compliance and operational risk, and collaborate with product and operations partners to align with policy standards. You will guide strategic direction, drive risk-informed decisions, and develop talent while integrating innovative governance practices.

Qualifications

• 10 years of experience in control management within the financial services sector, with a focus on compliance, operational risk management and technology risk.
• Proven experience leading control oversight for a product, business, or function within a large, complex organization.
• People leadership skills, including setting strategic direction, developing talent, fostering collaboration, and driving accountability.
• Strategic thinking and sound judgment, with the ability to navigate ambiguity and develop practical, innovative solutions.
• Project management and execution skills, with experience leading strategic initiatives, managing delivery, and driving outcomes.
• Proven ability to build trusted partnerships, influence decisions, and communicate complex matters clearly and concisely to senior management.

Responsibilities

• Lead a high-performing team providing control oversight for an Operations product organization and strategic guidance supporting the responsible adoption of AI across Consumer and Community Banking Operations.
• Provide strategic leadership in identifying, assessing, and managing compliance and operational risks.
• Partner with Operations Product and other relevant stakeholders to strengthen the control environment and support business objectives.
• Promote the consistent interpretation and application of applicable policies, standards, and governance requirements.
• Anticipate emerging risks and implementation challenges and drive practical, innovative enhancements to governance and control practices.
• Guide the development of effective, sustainable controls and drive timely resolution of identified gaps.
• Provide senior management with clear, actionable insights regarding risks, controls, issues, and emerging areas of focus.
• Leverage strong project management skills to lead strategic initiatives, manage delivery, and influence the continued development of the control management approach.
• Develop talent and foster a culture of innovation, collaboration, accountability, and professional growth.

Skills

Control management

Operational risk

Compliance

People leadership

Strategic thinking

Project management

Stakeholder communication

AI governance

Job description

JPMorgan Chase & Co. is seeking an Operations Control Manager in Consumer and Community Banking to lead a team delivering governance and risk oversight for AI-enabled initiatives.

You will steer control design, oversight of compliance and operational risk, and collaborate with product and operations partners to align with policy standards. You will guide strategic direction, drive risk-informed decisions, and develop talent while integrating innovative governance practices.