AI Support QA Associate (Work From Home)

Prolific Academic Ltd; United States; Remote; USD 25,000 - 41,000; Full time

Job summary

Prolific is seeking Customer Support Representatives to join its Expert Network and help train and evaluate AI models using real service expertise. If successful, you’ll be invited to join Prolific as a participant and get paid to train and evaluate powerful AI models.

Researchers paying for your skills may be up to $30 per hour, with paid tasks often requiring one hour of uninterrupted work, though many are shorter.

Qualifications

• Years of experience in a high-volume customer support, technical support, or client success role.
• Exceptional written English skills with the ability to adjust tone, empathy, and clarity based on different customer personas.
• Proven ability to de-escalate complex situations and provide step-by-step troubleshooting for technical or billing issues.
• High typing speed and the ability to navigate multiple information sources quickly to find accurate answers.
• A 'sharp eye' for identifying subtle errors in logic, tone, or factual accuracy in support responses.
• Multilingual capabilities are a significant plus, especially for evaluating translation and localized support quality.
• A PayPal account to receive payment from our clients

Responsibilities

• Evaluate AI Chatbot Responses: review AI-generated support replies for accuracy, brand voice consistency, and "helpfulness" scores.
• Simulate Customer Interactions: create realistic support tickets and dialogue flows to test how AI handles edge cases, angry customers, or complex inquiries.
• Refine Knowledge Bases: audit AI-generated FAQ articles and macros to ensure they are easy for customers to follow and technically correct.
• Sentiment Labeling: annotate model responses to identify if the tone is appropriately empathetic, professional, or overly robotic.
• Quality Assurance: compare AI outputs against standard Support QA rubrics to ensure they meet professional service standards.

Skills

Professional Experience

Communication Excellence

Problem-Solving Skills

Efficiency

Attention to Detail

Language Proficiency

Multilingual capabilities

PayPal account

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Job description

Prolific is seeking Customer Support Representatives to join its Expert Network and help train and evaluate AI models using real service expertise. If successful, you’ll be invited to join Prolific as a participant and get paid to train and evaluate powerful AI models.

Researchers paying for your skills may be up to $30 per hour, with paid tasks often requiring one hour of uninterrupted work, though many are shorter.