AI Support QA Specialist - Remote & Flexible Pay

Prolific Academic Ltd; United States; Remote; USD 25,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

Remote work

Paid testing tasks

Job summary

Prolific is seeking Customer Support Representatives to join our Expert Network and help train and evaluate AI models using real service expertise. You may complete a short test first; successful candidates join Prolific as paid participants, contributing to AI training tasks.

Researchers pay up to $30 per hour, with many tasks requiring about one hour of uninterrupted work. This role offers remote, flexible hours and the chance to work from home while delivering high-quality support experiences.

Qualifications

• Experience in a high-volume customer support, technical support, or client success role.
• Excellent written English; ability to adjust tone for different customers.
• Ability to de-escalate and troubleshoot issues.
• Fast, accurate typing and multi-source navigation.
• Attention to subtle errors in logic or tone.

Responsibilities

• Evaluate AI chatbot responses for accuracy and brand voice.
• Simulate customer interactions with realistic tickets and flows.
• Refine knowledge bases and FAQs for clarity and correctness.
• Label sentiment to ensure empathetic and professional tone.
• Quality assure AI outputs against standard support rubrics.

Skills

High-volume support

Technical support

Empathy & communication

Problem solving

Attention to detail

Multilingual OK

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Confluence

Job description

Prolific is seeking Customer Support Representatives to join our Expert Network and help train and evaluate AI models using real service expertise. You may complete a short test first; successful candidates join Prolific as paid participants, contributing to AI training tasks.

Researchers pay up to $30 per hour, with many tasks requiring about one hour of uninterrupted work. This role offers remote, flexible hours and the chance to work from home while delivering high-quality support experiences.