AI Procurement Implementation Consultant

Levelpath; New York (NY); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible PTO

Parental Leave

Sick Leave

401k

Commuter benefits

In-office snacks

Friday team lunches

Team-driven happy hours

Job summary

Levelpath is hiring an Implementation Consultant in New York City to scale our AI procurement platform. You will support pre-sales, onboarding, and ongoing customer value, working with AEs and demos to drive adoption and success.

You will help plan, build, and optimize processes across Zendesk and Salesforce, develop product documentation, and cultivate executive relationships within enterprise accounts. This is a full-time role based in our NYC office.

Qualifications

• 6+ years of professional experience, including at least 4 years in a direct customer-facing role (customer success, implementation, or solutions consulting).
• B2B SaaS experience in a fast-paced environment.
• BA or BS.
• Demonstrated experience problem-solving with attention to detail.
• Stellar organizational skills and experience improving processes.
• Strong written and verbal communication skills.
• Adaptability and ability to flourish in a fast-paced environment.
• Ability to communicate with stakeholders across product and engineering.
• Availability for some travel - when the time comes to visit your customers!

Responsibilities

• Build deep, lasting relationships with our existing and future customers.
• Advise and support the implementation of Levelpath to our customers.
• Help plan, build, optimize, and scale our processes, assets, and systems (Zendesk & Salesforce) for serving enterprise accounts.
• Develop best practice guides and product documentation to share with customers.
• Identify champions and build relationships with key business stakeholders within accounts.
• Drive new solution offerings to our customers by working directly with the sales team.
• Bring new products to market by collaborating closely with the product & engineering team.
• Represent the voice of your customers in product asks.
• Drive and support customer health via adoption metrics.
• Collaborate with customers to determine their success metrics and translate their feedback into actionable product feedback for our development team.

Skills

Customer-facing experience

SaaS experience

Strong communication

Project management

Travel availability

Education

BA or BS

Tools

Zendesk

Salesforce

Job description

Levelpath is hiring an Implementation Consultant in New York City to scale our AI procurement platform. You will support pre-sales, onboarding, and ongoing customer value, working with AEs and demos to drive adoption and success.

You will help plan, build, and optimize processes across Zendesk and Salesforce, develop product documentation, and cultivate executive relationships within enterprise accounts. This is a full-time role based in our NYC office.