Implementation Consultant (New York)

Levelpath; New York (NY); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible PTO

Parental Leave

Sick Leave

401k

Commuter benefits

In-office snacks

Friday team lunches

Team-driven happy hours

Job summary

Levelpath is hiring an Implementation Consultant in New York City to scale our AI procurement platform. You will support pre-sales, onboarding, and ongoing customer value, working with AEs and demos to drive adoption and success.

You will help plan, build, and optimize processes across Zendesk and Salesforce, develop product documentation, and cultivate executive relationships within enterprise accounts. This is a full-time role based in our NYC office.

Qualifications

• 6+ years of professional experience, including at least 4 years in a direct customer-facing role (customer success, implementation, or solutions consulting).
• B2B SaaS experience in a fast-paced environment.
• BA or BS.
• Demonstrated experience problem-solving with attention to detail.
• Stellar organizational skills and experience improving processes.
• Strong written and verbal communication skills.
• Adaptability and ability to flourish in a fast-paced environment.
• Ability to communicate with stakeholders across product and engineering.
• Availability for some travel - when the time comes to visit your customers!

Responsibilities

• Build deep, lasting relationships with our existing and future customers.
• Advise and support the implementation of Levelpath to our customers.
• Help plan, build, optimize, and scale our processes, assets, and systems (Zendesk & Salesforce) for serving enterprise accounts.
• Develop best practice guides and product documentation to share with customers.
• Identify champions and build relationships with key business stakeholders within accounts.
• Drive new solution offerings to our customers by working directly with the sales team.
• Bring new products to market by collaborating closely with the product & engineering team.
• Represent the voice of your customers in product asks.
• Drive and support customer health via adoption metrics.
• Collaborate with customers to determine their success metrics and translate their feedback into actionable product feedback for our development team.

Skills

Customer-facing experience

SaaS experience

Strong communication

Project management

Travel availability

Education

BA or BS

Tools

Zendesk

Salesforce

Job description

About You

You’re a problem-solver who dives deep, learns fast, and applies knowledge to drive progress. Big challenges inspire you - you map the path and own the results. You love helping others, thrive in smart teams, and find motivation in shared milestones. You value fast iteration and real feedback from both your team and from customers. You're an early riser, and ready for your next adventure.

About Us

Levelpath is the modern AI procurement platform for global enterprises. Since our founding in 2022, we have been on a mission to make procurement delightful. Uniquely intuitive, Levelpath makes procurement more nimble in days and unlocks savings in weeks, while delivering clarity, control and intelligence for all stakeholders. Levelpath provides a complete view of spend for procurement, finance, legal and IT - from intake and sourcing to contracting and payment. Built in AI delivers contextually relevant and genuinely helpful answers, uncovering valuable opportunities and dramatically increasing efficiency. Global brands trust Levelpath’s deep procurement expertise to transform their business outcomes and drive value from their supplier relationships.

Pathfinders Wanted - Join Us!

We’re hiring a Implementation Consultant to help scale our platform and deliver value to customers from day one. You’ll play a key role in the pre-sales process supporting AEs and demos, the onboarding and implementation process, and driving continuous customer value. This is an opportunity to join a a high-impact, customer-obsessed solutions team tackling procurement challenges head-on and play a critical role in our customer's success.

This is a full-time position that will be based out of our New York City office.

What You’ll Do

• Build deep, lasting relationships with our existing and future customers

• Advise and support the implementation of Levelpath to our customers

• Help plan, build, optimize, and scale our processes, assets, and systems (Zendesk & Salesforce) for serving enterprise accounts

• Develop best practice guides and product documentation to share with customers

• Identify champions and build relationships with key business stakeholders within accounts

• Drive new solution offerings to our customers by working directly with the sales team

• Bring new products to market by collaborating closely with the product & engineering team

• Represent the voice of your customers in product asks

• Drive and support customer health via adoption metrics

• Collaborate with customers to determine their success metrics and translate their feedback into actionable product feedback for our development team.

What you Bring to the Table

• Empathy, patience, and a sense of urgency when supporting customers

• 6+ years of professional experience, including at least 4 years in a direct customer-facing role (customer success, implementation, or solutions consulting)

• B2B SaaS experience in a fast-paced environment

• BA or BS

• Demonstrated experience problem-solving with attention to detail

• Stellar organizational skills and experience improving processes

• Strong written and verbal communication skills

• Adaptability and ability to flourish in a fast-paced environment

• Comfort in managing multiple workstreams

• Ability to communicate with stakeholders across product and engineering

• Effective collaboration and self-starter mindset

• Availability for some travel - when the time comes to visit your customers!

Benefits

• 100% Medical, dental, and vision insurance

• Flexible PTO, Parental Leave, Sick Leave

• Competitive compensation and equity package

• 401k

• Commuter benefits

• In-office snacks and Friday team lunches

• Team-driven happy hours and celebrations

The estimated annual OTE for this role is $150,000- $200,000.

Levelpath is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in our workplace.