AI-Powered Success Architect

Salesforce, Inc.; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

Salesforce is seeking a Qualified Success Architect/Sr Qualified Success Architect (UK/I) to lead successful onboarding, implementation, and adoption of the Agentic Marketing Platform for new and existing customers. You’ll design scalable inbound pipelines and integrate deeply with Salesforce and GTM systems, driving adoption of AI-powered engagement across web and email channels.

You will translate business objectives into technical designs, collaborate with Enterprise Architects and RevOps,

Qualifications

• 5-7 years for QSA level; 7-10 years for Sr QSA level (10 years of Mid Market/Enterprise software experience)
• Excellent interpersonal, communication, persuasion, presentation and writing skills
• Deep working knowledge of Salesforce CRM
• Working knowledge of marketing automation systems
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
• Must be willing to work in a fast-paced startup environment with multiple roles
• You possess a bachelor's degree
• Passion for making customers successful with software solutions

Responsibilities

• Lead customers through onboarding, implementation, and adoption of the Agentic Marketing Platform and Piper the AI SDR Agent Partner with stakeholders across Marketing, Sales, RevOps, and IT
• Architect and implement Qualified solutions that integrate with Salesforce, marketing automation platforms, routing workflows, and GTM systems
• Guide customers through configuration and optimization of AI-powered buyer engagement experiences across web and email channels
• Translate customer objectives into technical designs, conversational flows, segmentation, qualification logic, and AI SDR goals
• Consult with Enterprise Architects, RevOps teams, and admins to establish scalable data models, integrations, governance, and best practices
• Drive enablement by educating teams on agentic marketing strategies, AI SDR operations, inbound optimization, and pipeline acceleration
• Analyze engagement, conversion, pipeline impact, and adoption trends to deliver strategic recommendations
• Conduct ESRs and roadmap discussions with stakeholders to demonstrate impact and growth opportunities
• Partner with Product, Engineering, Sales, and Marketing to surface feedback and improve outcomes
• Act as trusted advisor to maximize platform value and accelerate time-to-pipeline
• Support expansion and renewal conversations for deeper adoption
• Stay at the forefront of AI-driven go-to-market innovation

Skills

Interpersonal skills

Communication

Persuasion

Presentation

Writing

Problem solving

Bachelor's degree

Education

Bachelor's degree

Tools

Salesforce CRM

Marketing automation systems

HTML

CSS

JavaScript

SaaS applications

Job description

Salesforce is seeking a Qualified Success Architect/Sr Qualified Success Architect (UK/I) to lead successful onboarding, implementation, and adoption of the Agentic Marketing Platform for new and existing customers. You’ll design scalable inbound pipelines and integrate deeply with Salesforce and GTM systems, driving adoption of AI-powered engagement across web and email channels.

You will translate business objectives into technical designs, collaborate with Enterprise Architects and RevOps,