AI-Driven Success Architect

salesforce.com, inc.; San Francisco (CA); On-site; USD 147,000 - 248,000; Full time

Job summary

Salesforce is seeking a Qualified Success Architect / Sr. Success Architect to own the onboarding, implementation, and adoption of the Agentic Marketing Platform for customers.

You will work with Marketing, Sales, RevOps, and IT to design scalable pipelines and integrate with Salesforce and GTM systems. You will guide AI-powered buyer engagement, translate business goals into technical designs, and drive strategic optimization with enterprise stakeholders.

Qualifications

• 5-10 years of Mid Market/Enterprise software experience.
• Excellent interpersonal, communication, persuasion, presentation and writing skills.
• Deep working knowledge of Salesforce CRM.
• Working knowledge of marketing automation systems.
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.
• Must be willing to work in a fast-paced startup environment with multiple roles.
• You possess a bachelor's degree.
• Passion for making customers successful with software solutions.

Responsibilities

• Lead customers through onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper the AI SDR Agent.
• Partner with stakeholders across Marketing, Sales, RevOps, and IT to design scalable inbound pipeline strategies.
• Architect and implement solutions that integrate with Salesforce, marketing automation, routing workflows, and GTM systems.
• Guide configuration and optimization of AI-powered buyer engagement across web and email channels.
• Translate business objectives into technical solution designs and AI SDR goals.
• Establish scalable data models, integrations, governance, and best practices with Enterprise Architects.

Skills

Mid Market/Enterprise software

Salesforce CRM

Marketing automation

HTML

CSS

JavaScript

Interpersonal skills

Presentation skills

Education

Bachelor's degree

Job description

Salesforce is seeking a Qualified Success Architect / Sr. Success Architect to own the onboarding, implementation, and adoption of the Agentic Marketing Platform for customers.

You will work with Marketing, Sales, RevOps, and IT to design scalable pipelines and integrate with Salesforce and GTM systems. You will guide AI-powered buyer engagement, translate business goals into technical designs, and drive strategic optimization with enterprise stakeholders.