AI-Powered SMB Account Executive – Expansion

Zendesk, Inc.; San Francisco (CA); On-site; USD 134,000 - 200,000; Full time

Job summary

Zendesk, Inc. is seeking an AI-savvy SMB Account Executive to expand our SMB client base in San Francisco. You will hunt new opportunities, close deals of varying sizes, and build trusted relationships across the SMB landscape.

You’ll leverage AI-driven insights to accelerate revenue, craft ROI stories, and co-create AI transformation roadmaps grounded in measurable KPIs. Hybrid/onsite role with travel as needed.

Qualifications

• 2+ years B2B SaaS sales or equivalent experience.
• Proven track record of exceeding targets in enterprise or SMB segments.
• Comfort discussing AI transformations and product architecture with customers.

Responsibilities

• Acquire new SMB customers and expand existing accounts using AI-informed strategies.
• Manage, qualify, and forecast opportunities in Salesforce with weekly/monthly cadence.
• Lead complex sales cycles and collaborate with Solutions Engineers and AI specialists.

Skills

B2B SaaS sales

Sales pipeline management

Forecasting & CRM discipline

AI-informed selling

Education

BA/BS degree or equivalent

Tools

Salesforce

Outreach

Clari

Job description

Zendesk, Inc. is seeking an AI-savvy SMB Account Executive to expand our SMB client base in San Francisco. You will hunt new opportunities, close deals of varying sizes, and build trusted relationships across the SMB landscape.

You’ll leverage AI-driven insights to accelerate revenue, craft ROI stories, and co-create AI transformation roadmaps grounded in measurable KPIs. Hybrid/onsite role with travel as needed.