AI-Powered SaaS Account Manager: Growth & Renewals

PagerDuty, Inc.; Hartford (CT); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

Employee stock purchase program

Retirement plan

Generous paid vacation

Paid holidays and sick leave

Wellness days and company-wide days

Parental leave: 22 weeks for pregnant,

Volunteer time off: 20 hours/year

Hack weeks and mental wellness program

Job summary

PagerDuty is seeking an Account Manager to oversee a portfolio of existing SaaS customers, driving adoption, renewals, and expansion with a data-driven approach. You will partner with legal, sales operations, and renewals teams to ensure successful contracts and renewals, while delivering consultative guidance on product configuration and feature adoption.

The role requires 7+ years in customer-facing roles, strong commercial acumen, and experience with Salesforce and analytics tools.

Qualifications

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Account management

Customer success

Renewals

Sales

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to oversee a portfolio of existing SaaS customers, driving adoption, renewals, and expansion with a data-driven approach. You will partner with legal, sales operations, and renewals teams to ensure successful contracts and renewals, while delivering consultative guidance on product configuration and feature adoption.

The role requires 7+ years in customer-facing roles, strong commercial acumen, and experience with Salesforce and analytics tools.