AI-Powered CX Analytics Lead (E‑Commerce)

TikTok Inc.; Seattle (WA); On-site; USD 91,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid parental leave

Disability coverage

Life insurance

Wellbeing benefits

Paid holidays

Paid sick days

Paid Personal Time

Job summary

TikTok USDS Joint Venture LLC in Seattle seeks a Customer Experience Business Analyst to bridge business needs and AI-driven solutions, optimizing service and operations. You will leverage AI tools to automate complex analysis, run strategic studies, and partner with cross-functional teams to translate data into decisions.

The role focuses on buyer experience, chatbot performance, regional operations, and workforce efficiency, offering a path to impact decisions across the US market.

Qualifications

• BA/BS degree.
• 3+ years experience in customer experience, customer service operations, E-Commerce, or operational analysis.
• Proficient in Excel (PivotTables, complex functions, etc.) and SQL, with proven capability in data visualization and reporting.
• Interest and experience with buyer experience, customer service, and AI-driven workflow automation in e-Commerce.
• Strong teamwork and cross-functional collaboration and communication.
• Detail-oriented with ability to manage and complete complex tasks.

Responsibilities

• Bridge business needs and AI-driven solutions to optimize customer service and operational strategies.
• Leverage AI tools to automate complex analysis and conduct deep-dive strategic studies.
• Partner with cross-functional teams to translate data into actionable recommendations.

Skills

Excel proficiency

SQL

Data visualization

AI workflow automation interest

Team collaboration

Detail-oriented

Education

BA/BS degree

Tools

SQL

Job description

TikTok USDS Joint Venture LLC in Seattle seeks a Customer Experience Business Analyst to bridge business needs and AI-driven solutions, optimizing service and operations. You will leverage AI tools to automate complex analysis, run strategic studies, and partner with cross-functional teams to translate data into decisions.

The role focuses on buyer experience, chatbot performance, regional operations, and workforce efficiency, offering a path to impact decisions across the US market.