AI-Driven CX Operations Specialist

TikTok USDS Joint Venture LLC; Los Angeles (CA); In loco; USD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

TikTok USDS Joint Venture LLC in Los Angeles is seeking a Customer Experience Operations Specialist to bridge customer service operations and AI-driven solutions. You will analyze complaints, optimize workflows, and partner with cross-functional teams to improve the buyer and seller experience.

The role emphasizes hands-on analysis, data visualization, and collaboration to drive decisions that enhance service quality while supporting a secure, trustworthy marketplace.

Competenze

• BA/BS degree required.
• 3+ years in customer experience or related fields.
• Proficient in Excel (PivotTables) and SQL; data visualization and reporting experience.
• Experience with AI-driven workflow automation in e-commerce preferred.
• Strong teamwork and cross-functional collaboration.
• Detail-oriented with ability to manage complex tasks.

Mansioni

• Drive AI-powered analytics to improve customer service operations.
• Develop analyses on buyer experience, service strategies, and regional operations.
• Collaborate with cross-functional teams to translate data into actionable recommendations.

Conoscenze

Data analysis

SQL

Excel

AI tools

Cross-functional collaboration

Attention to detail

Customer experience

Formazione

BA/BS degree

Strumenti

SQL

Excel

BI visualization

Power BI

Descrizione del lavoro

TikTok USDS Joint Venture LLC in Los Angeles is seeking a Customer Experience Operations Specialist to bridge customer service operations and AI-driven solutions. You will analyze complaints, optimize workflows, and partner with cross-functional teams to improve the buyer and seller experience.

The role emphasizes hands-on analysis, data visualization, and collaboration to drive decisions that enhance service quality while supporting a secure, trustworthy marketplace.