AI-Powered CX Operations Analyst - E‑Commerce

TikTok Inc.; Los Angeles (CA); In loco; USD 91.000 - 206.000; Tempo pieno

Descrizione del lavoro

TikTok USDS Joint Venture LLC in Los Angeles invites an experienced Customer Experience Business Analyst to bridge business needs with AI-driven solutions, optimizing support and operations for the U.S. region.

You will build automated analyses, conduct deep-dive studies, and partner with cross‑functional teams to convert data into scalable, high-impact decisions; on-site work schedule aims to enhance trust and service quality.

Competenze

• BA/BS degree.
• 3+ years of customer experience or related analytics.
• Proficient in Excel and SQL with data visualization.
• Interest in AI-driven workflow automation in e‑commerce.
• Strong collaboration and communication across teams.
• Detail-oriented with ability to manage complex tasks.

Mansioni

• Bridge business needs and AI-driven solutions to optimize CS and ops.
• Build automated analysis, anomaly detection, and root-cause tools.
• Partner with cross-functional teams to turn data into insights and actionable recommendations.
• Drive AI-powered analytics and improve decision-making efficiency.

Conoscenze

Teamwork

Cross-functional collaboration

Communication

Analytical thinking

Business acumen

Detail-oriented

Formazione

BA/BS degree

Strumenti

Excel

SQL

PivotTables

Data visualization

Descrizione del lavoro

TikTok USDS Joint Venture LLC in Los Angeles invites an experienced Customer Experience Business Analyst to bridge business needs with AI-driven solutions, optimizing support and operations for the U.S. region.

You will build automated analyses, conduct deep-dive studies, and partner with cross‑functional teams to convert data into scalable, high-impact decisions; on-site work schedule aims to enhance trust and service quality.