AI-Powered CX Operations Analyst (E‑Commerce)

TikTok USDS Joint Venture LLC; Seattle (WA); In loco; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

TikTok USDS Joint Venture LLC is seeking an experienced Customer Experience Business Analyst to bridge business needs with AI-driven solutions in the U.S. market.

This role focuses on optimizing customer service strategies and operational performance using automated analytics and deep-dive studies. Ideal candidates will have 3+ years in customer experience or operational analysis, strong Excel/SQL skills, and a track record of collaborating with cross-functional teams to drive actionable

Competenze

• BA/BS degree required.
• 3+ years in customer experience or operational analysis.
• Proficient in Excel and SQL with data visualization experience.
• Experience with AI-driven workflow automation in the e-Commerce industry desired.
• Strong teamwork and cross-functional communication.
• Detail-oriented with the ability to manage complex tasks.

Mansioni

• Drive AI-Powered Analytics & Operational Efficiency: Explore and leverage AI capabilities to address business and operational pain points. Build automated analysis, anomaly detection, and root-cause diagnosis tools to help business teams identify issues faster, understand key drivers, cut manual workload, and improve decision-making efficiency.
• Conduct Strategic Analyses: Develop an in-depth understanding of business challenges and translate data into actionable solutions. Conduct special analyses covering buyer experience, service strategies, Chatbot performance, regional operations, workforce efficiency improvement, budget management, and other core operational areas.
• Partner for Business Decision-Making: Collaborate closely with cross-functional business teams to structure key business problems and translate complex data sets into clear insights and actionable recommendations.

Conoscenze

Excel

SQL

Data visualization

AI workflow automation

Cross-functional collaboration

Analytical thinking

Formazione

BA/BS degree

Descrizione del lavoro

TikTok USDS Joint Venture LLC is seeking an experienced Customer Experience Business Analyst to bridge business needs with AI-driven solutions in the U.S. market.

This role focuses on optimizing customer service strategies and operational performance using automated analytics and deep-dive studies. Ideal candidates will have 3+ years in customer experience or operational analysis, strong Excel/SQL skills, and a track record of collaborating with cross-functional teams to drive actionable