AI-Driven CX Operations Analyst

TikTok Inc.; Seattle (WA); On-site; USD 111,000 - 206,000; Full time

Job summary

TikTok USDS Joint Venture LLC is seeking a Customer Experience Business Analyst in the United States (Seattle area) to drive AI-powered analytics and strategic insights for the US customer experience team. You will bridge business needs with AI-driven solutions to optimize service strategies, analyze buyer experience, and support cross-functional decision-making.

The role emphasizes data processing, SQL/Excel proficiency, and strong communication to influence operations and automation

Qualifications

• 3+ years of experience in customer experience, customer service operations, E‑Commerce, or operational analysis.
• Proficient in Excel (PivotTables, complex functions) and SQL, with proven capability in data visualization and reporting.
• Interest and experience with buyer experience, customer service, and AI-driven workflow automation in e‑Commerce.
• Strong teamwork and cross-functional collaboration and communication.
• Detail-oriented with the ability to manage and complete complex tasks.

Responsibilities

• Drive AI-Powered Analytics & Operational Efficiency: Build automated analysis, anomaly detection, and root-cause diagnosis tools to help teams identify issues and improve decision-making.
• Conduct Strategic Analyses: Understand business challenges and translate data into actionable solutions across buyer experience, service strategies, Chatbot performance, regional operations, and budget management.
• Partner for Business Decision-Making: Collaborate with cross-functional teams to translate data into clear insights and recommendations.

Skills

Data analysis

Excel proficiency

SQL

Data visualization

Cross-functional collaboration

Attention to detail

AI-driven automation

Buyer experience

Education

BA/BS degree

Tools

pivot tables

Excel functions

Job description

TikTok USDS Joint Venture LLC is seeking a Customer Experience Business Analyst in the United States (Seattle area) to drive AI-powered analytics and strategic insights for the US customer experience team. You will bridge business needs with AI-driven solutions to optimize service strategies, analyze buyer experience, and support cross-functional decision-making.

The role emphasizes data processing, SQL/Excel proficiency, and strong communication to influence operations and automation