AI-Driven CX Analytics & Ops Analyst

TikTok USDS Joint Venture LLC; Seattle (WA); In loco; USD 91.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision coverage

401(k) match

Parental leave

Disability coverage

Paid time off

Descrizione del lavoro

TikTok USDS Joint Venture LLC is seeking a Customer Experience Business Analyst in Seattle to drive AI-powered analytics and operational efficiency for the US region. The role focuses on automating analyses, deep-dive studies, and partnering with teams to turn data into strategic decisions.

You will translate business challenges into actionable insights, support buyer and service strategy, and help optimize chatbot performance and workforce efficiency.

Competenze

• BA/BS degree required.
• 3+ years of experience in customer experience, customer service operations, E-Commerce, or operational analysis.
• Proficient in Excel (PivotTables, complex functions) and SQL with data visualization and reporting experience.
• Interest in buyer experience, customer service, and AI-driven workflow automation in e-Commerce with strong business acumen.
• Strong teamwork, cross-functional collaboration, and clear communication.
• Detail-oriented with ability to manage complex tasks.

Mansioni

• Bridge business needs and AI-driven solutions to optimize customer service and operations.
• Develop automated analyses, anomaly detection, and root-cause tools to improve decision-making.
• Partner with cross-functional teams to translate data into actionable insights and recommendations.

Conoscenze

Analytical thinking

Excel proficiency

SQL

Cross-functional collaboration

Customer experience knowledge

Formazione

BA/BS degree

Strumenti

SQL

Excel

Descrizione del lavoro

TikTok USDS Joint Venture LLC is seeking a Customer Experience Business Analyst in Seattle to drive AI-powered analytics and operational efficiency for the US region. The role focuses on automating analyses, deep-dive studies, and partnering with teams to turn data into strategic decisions.

You will translate business challenges into actionable insights, support buyer and service strategy, and help optimize chatbot performance and workforce efficiency.