AI-Driven Ecommerce CX Analyst

TikTok Inc.; Los Angeles (CA); On-site; USD 91,000 - 206,000; Full time

Job summary

TikTok USDS Joint Venture LLC is seeking an experienced Customer Experience Business Analyst in Los Angeles to bridge business needs with AI-driven solutions, optimizing customer service and operations. You will implement automated analysis, conduct strategic studies, and partner with teams to translate data into actionable decisions.

Role focuses on buyer experience, service strategies, chatbot performance, and regional operations, while enabling data-driven improvements and governance across

Qualifications

• BA/BS degree.
• 3+ years of experience in customer experience, customer service operations, E-Commerce, or operational analysis.
• Proficient in Excel (PivotTables, complex functions) and SQL, with data visualization and reporting.
• Interest and experience with buyer experience, customer service, and AI-driven workflow automation in e‑commerce.
• Strong teamwork and cross-functional collaboration and communication.
• Detail-oriented with the ability to manage and complete complex tasks.

Responsibilities

• Bridge business needs and AI-driven solutions to optimize customer service and operational strategies.
• Leverage AI tools to automate analysis, conduct deep-dive strategic studies, and partner with cross-functional teams to convert data into business decisions.
• Collaborate with cross-functional teams to structure problems and translate complex data sets into actionable recommendations.

Skills

Analytical skills

Cross-functional collaboration

Communication

Detail-oriented

Education

BA/BS degree

Tools

Excel

SQL

Job description

TikTok USDS Joint Venture LLC is seeking an experienced Customer Experience Business Analyst in Los Angeles to bridge business needs with AI-driven solutions, optimizing customer service and operations. You will implement automated analysis, conduct strategic studies, and partner with teams to translate data into actionable decisions.

Role focuses on buyer experience, service strategies, chatbot performance, and regional operations, while enabling data-driven improvements and governance across