AI-Powered Customer Experience Analyst

TikTok USDS Joint Venture LLC; Los Angeles (CA); In loco; USD 91.000 - 206.000; Tempo pieno

Descrizione del lavoro

TikTok USDS Joint Venture LLC is seeking a Customer Experience Business Analyst in Los Angeles to bridge business needs with AI-driven solutions. You will analyze buyer experience, service strategies, chatbot performance, and regional operations to guide data-backed decisions.

The role emphasizes leveraging AI tools to automate analyses, drive operational efficiency, and collaborate with cross-functional teams to deliver impactful insights for the US market.

Competenze

• BA/BS degree required.
• 3+ years of experience in customer experience, customer service operations, E-Commerce, or operational analysis.
• Proficient in Excel (PivotTables, complex functions, etc.) and SQL, with proven capability in data visualization and reporting.
• Interest and experience with buyer experience, customer service, and AI-driven workflow automation within the e-Commerce industry, with strong business acumen and logical reasoning.
• Strong teamwork and cross-functional collaboration and communication.
• Detail-oriented with the ability to manage and complete complex tasks.

Mansioni

• Bridge business needs and AI-driven solutions to optimize customer service and operational strategies.
• Leverage AI tools to automate complex analysis, conduct deep-dive strategic studies, and partner with cross-functional teams to convert data into high-impact business decisions.
• Drive AI-powered analytics and operational efficiency to identify issues, reduce manual workload and improve decision-making.

Conoscenze

Excel

SQL

AI tools

Data analysis

Cross-functional collaboration

Formazione

BA/BS degree

Descrizione del lavoro

TikTok USDS Joint Venture LLC is seeking a Customer Experience Business Analyst in Los Angeles to bridge business needs with AI-driven solutions. You will analyze buyer experience, service strategies, chatbot performance, and regional operations to guide data-backed decisions.

The role emphasizes leveraging AI tools to automate analyses, drive operational efficiency, and collaborate with cross-functional teams to deliver impactful insights for the US market.