AI-Powered CX Data Analyst

Us Tech Solutions; Menlo Park (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

US Tech Solutions is seeking a Customer Experience Data Analyst in Menlo Park, CA, with 7 years in data analytics and 2 years in CX insights. The role focuses on turning customer feedback into clear findings, using SQL, AI tools, and data storytelling to drive cross-functional actions across the customer journey.

Daily work includes pulling data, validating results, and presenting narratives to owners of fixes.

Qualifications

• 7 years of experience in data analytics or related field.
• 2 years in customer insights analytics.
• Experience turning customer feedback into actionable insights.

Responsibilities

• Produce recurring and ad-hoc customer insight reports for the full customer journey.
• Identify emerging customer issues and flag root causes for teams.
• Run deep dives on issues with cross-functional partners.
• Deliver insight readouts during launches and critical periods.
• Use AI agents and LLM tools to write queries and summarize data.
• Build reusable AI workflows for recurring analyses.
• Review AI outputs against source data for accuracy.
• Set up and maintain quality checks for AI workflows.
• Build dashboards and reusable queries for CX metrics.

Skills

SQL

Reviews analysis

AI tools

Data storytelling

LLM tools

AI workflows

Dashboards

Quality checks

Education

Bachelor's degree in analytics, data science, statistics, business, economics, information systems, or related field

Tools

Medallia

Qualtrics

Python

R

Job description

US Tech Solutions is seeking a Customer Experience Data Analyst in Menlo Park, CA, with 7 years in data analytics and 2 years in CX insights. The role focuses on turning customer feedback into clear findings, using SQL, AI tools, and data storytelling to drive cross-functional actions across the customer journey.

Daily work includes pulling data, validating results, and presenting narratives to owners of fixes.