AI Post-Sales Success Associate — On-Site SF

Clera; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Clera, an AI-focused company in San Francisco, is seeking an associate-level customer success specialist. You will help customers stay engaged, receive ongoing support, and identify opportunities to improve their experience and fit.

In this on-site role, you will proactively follow up with customers after a sale, track analytics, and surface leads while delivering high-touch service. The role requires at least 2 years of professional experience in tech, ideally from a startup or AI space.

Qualifications

• At least 2 years of professional experience; this is not an entry-level role.
• Technology background with startup or technology company experience.
• Experience at a company in the AI space or adjacent field is a plus.

Responsibilities

• Follow up proactively with customers after a sale and provide ongoing support.
• Track customer analytics and recommend improvements based on what you learn.
• Serve as a dedicated customer success partner and provide attentive, high-touch service.
• Surface relevant leads and opportunities, gather customer feedback, and help iterate on fit.

Job description

Clera, an AI-focused company in San Francisco, is seeking an associate-level customer success specialist. You will help customers stay engaged, receive ongoing support, and identify opportunities to improve their experience and fit.

In this on-site role, you will proactively follow up with customers after a sale, track analytics, and surface leads while delivering high-touch service. The role requires at least 2 years of professional experience in tech, ideally from a startup or AI space.