Operations Associate

Clera; San Francisco (CA); Vor Ort; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

Clera, an AI-focused company in San Francisco, is seeking an associate-level customer success specialist. You will help customers stay engaged, receive ongoing support, and identify opportunities to improve their experience and fit.

In this on-site role, you will proactively follow up with customers after a sale, track analytics, and surface leads while delivering high-touch service. The role requires at least 2 years of professional experience in tech, ideally from a startup or AI space.

Qualifikationen

• At least 2 years of professional experience; this is not an entry-level role.
• Technology background with startup or technology company experience.
• Experience at a company in the AI space or adjacent field is a plus.

Aufgaben

• Follow up proactively with customers after a sale and provide ongoing support.
• Track customer analytics and recommend improvements based on what you learn.
• Serve as a dedicated customer success partner and provide attentive, high-touch service.
• Surface relevant leads and opportunities, gather customer feedback, and help iterate on fit.

Jobbeschreibung

About the Role

This associate-level individual contributor role focuses on post-sales customer success at an AI-focused company working to improve how products are discovered by AI agents. You will help customers stay engaged, get ongoing support, and identify opportunities to improve their experience and fit.

What You'll Do

• Follow up proactively with customers after a sale and provide ongoing support.

• Track customer analytics and recommend improvements based on what you learn.

• Serve as a dedicated customer success partner and provide attentive, high-touch service.

• Surface relevant leads and opportunities, gather customer feedback, and help iterate on fit.

What We're Looking For

• At least 2 years of professional experience; this is not an entry-level role for a new graduate.

• A technology background and prior experience at a startup or technology company.

• Experience at a company in the AI space or an adjacent field is a plus.

Compensation & Benefits

Annual salary range: $70,000 to $90,000.

Location

This is an on-site position in San Francisco, California, with an in-person schedule of six days per week.